Customer Service Representative (CSR)

GoGoMeds is located at 525 Alexandria Pike Southgate, KY 41071 and is a leading provider of premium online pharmacy services. We are focused on providing our patient's a seamless experience by leveraging technology within our pharmacy to deliver superior customer interactions and service. We’re motivators, go-getters, and we’re constantly seeking out ways to improve our customer experiences, processes, and ourselves. If you’re ready to be a part of an organization that is rapidly growing and making an impact on the future of pharmacy, GoGoMeds has the right opportunity for you!

GoGoMeds is seeking experienced full-time Patient Support Specialist (CSR) to join our talented team.

Duties will include:

• Receive, document and resolve patient inquiries via phone, email, and/or chat
• Build lasting relationships with patients
• Processing patient payments and resolve billing discrepancies
• Support and train peers as needed
• Comply with all state and federal laws
• Other reasonable duties as assigned by manager

Work in multiple computer systems and support multiple platforms

Competencies Valued:

• Display passion for and responsibility for the customer
• Display a passion for what you do and a drive to improve
• A strong drive to complete tasks and accomplish goals
• Dependability, punctuality, and accountability
• Strong multitasking, problem solving, and prioritizing skills
• Strong stress and time management skills
• Excellent verbal and written communication
• Ability to speak and type simultaneously while using three or more computer programs

Strong empathy and active listening skills

Preferred Qualifications:

• Bilingual a plus
• Proficiency in Microsoft Office programs

Required Qualifications:

• High School Diploma
• Must be available for Saturday shift rotation (every few weeks)

What’s in it for you:

• Excellent Pay ($17 - $18 /- hourly depending on experience)