Customer Service/Accounting Specialist

COMPANY OVERVIEW

Oppenheimer Companies, Inc. (OCI) is a team-oriented, broad-based corporation with divisions and affiliates spanning a wide array of disciplines primarily in the food and real estate businesses; each focused on helping customers meet their goals. We develop long-standing partnerships by providing the greatest values to our customers with the best quality products and services, which maximizes their profitability. This also creates internal opportunities for personal growth, responsibility, and reward to our team members. Entrepreneurial spirit drives us as we build companies from food service, branded and private label food products, to commercial real estate development, property management and logistics.

DIVISION OVERVIEW

With hundreds of members nationwide, Golbon is a leading national foodservice sales and marketing group, leveraging our members’ strength and unity to develop programs that enhance a distributor’s competitiveness and bottom line. Our goal is to design innovative solutions to move people and companies forward. Our unparalleled experience in the foodservice industry and our obsession with helping members grow yields millions of dollars in savings and financial returns to our distributor members each year.

POSITION PURPOSE

As Golbon has built an over-the-top customer service culture within our business, this role will continue that ethos in Golbon’s commodity protein division, Golbon Protein Advantage (GPA), by answering emails and calls, processing invoices, providing product / services information, and resolving any emerging problems that our distributor members might face with accuracy and efficiency. This position will also provide relevant market information and sales communications to all appropriate stakeholders. You will act as a liaison to our distributors, suppliers, GPA and other internal company associates to facilitate successful sales transactions with the highest level of customer service, accuracy, and timeliness. This position works cross-departmentally with OCI accounting to ensure accurate and timely customer invoicing and supplier remittance. This position will provide vacation coverage and support for other Golbon invoice programs as needed.

KEY RESPONSIBILITIES :

Essential Functions

• Create and manage GPA purchase orders and receivables from sales orders.
• Monitor accounts receivable and elevate concerns or issues as needed.
• Input and price orders as directed.
• Work with GPA sales staff to identify root causes of invoice discrepancies and rectify.
• Analyze short pays / discrepancies and make recommendations to write off or rebill and elevate issues accordingly.
• Ensure all customary supplier documents are kept up to date, including HACCP documents, Certificates of Liability Insurance, Letters of Guarantee. Review documents to ensure they are attained, retained, and renewed annually or as needed.
• Respond to and determine the best course of action for all inquiries and / or complaints from customers or suppliers.
• Manage customer and supplier databases.
• Functions as backup resource for other Golbon invoice programs as needed.
• Assist Lumen Creative, our in-house marketing agency, and Tality, our special events agency, with financial and administrative tasks including billing, expense reconciliation, and collections.
• Other duties as assigned.

QUALIFICATIONS :

OCI BENEFITS

OCI is committed to investing in our associates to help them unleash their potential. We offer competitive salaries, flexible vacation, a 401(k)-matching program, and a wide selection of health and wellness benefits. These benefits also include wellness activities, parking allowances, access to continuous learning, paid holidays, workplace giving, free access to financial resources, gym membership discounts, and more!

COMPANY CULTURE

Our associates work collectively toward our vision. We share a set of truths referred to as  P.A.C.E.!.

The above statements are intended to describe the general nature and level of work being performed by associates to this job title. They are not intended to be an exhaustive list of all responsibilities and skills required.

Oppenheimer Companies, Inc. provides employment, training, compensation, promotion, and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, gender expression, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

Oppenheimer Companies, Inc. is an equal employment opportunity employer.