Assistant Store Manager

Cascade Home Center is looking for an Assistant Manager to join our team in Cottage Grove, Oregon!

About Cascade Home Center

We are a growing, family-owned business serving communities in Oregon for over 60 years. At Cascade Home Center we’re more than just a hardware store—we're a local, trusted destination for homeowners, DIY enthusiasts, and professionals. We pride ourselves on providing top-quality products, expert advice, and excellent customer service. As we continue to grow, we’re looking for an enthusiastic, retail-savvy Assistant Manager to join our team and help us deliver an outstanding shopping experience.

If you are a great team player with a strong work ethic, great attitude and thrive to help our customers; we want to you to join our company.

Why work for Cascade Home Center?

• Family-owned
• Constantly growing and looking for new opportunities
• Great work-life balance
• Community involvement
• Excellent work environment
• We foster service with honesty, integrity, and value.
• We love our employees and customers!

We offer our employees:

• Competitive wages
• Affordable health insurance with dental, vision and other voluntary options
• PTO/Sick Time
• 401k with company match
• Employee discounts
• On the job training with growth potential

About this position:

As an Assistant Manager at Cascade Home Center, you’ll play a pivotal role in the day-to-day operations of the store. You’ll help lead and inspire a team, ensure customers have a smooth and positive shopping experience, and drive store performance. This is a hands-on leadership role, with responsibilities ranging from customer service to inventory management and team development. If you’re a motivated, customer-focused individual with retail experience and leadership skills, we’d love to hear from you!

Key Responsibilities:

• Customer Service Excellence: Lead by example by providing exceptional customer service. Assist customers in finding products, answering questions, and offering product recommendations to meet their needs.
• Team Leadership & Development: Supervise and motivate store associates, ensuring they are trained on product knowledge, sales techniques, and customer service skills. Foster a positive team environment focused on growth and collaboration.
• Store Operations: Oversee the daily operations of the store, including opening and closing procedures, cash handling, and managing store supplies. Ensure the store is clean, organized, and well-stocked.
• Sales & Inventory Management: Help drive sales and profitability by ensuring products are stocked and displayed effectively. Assist with inventory management, ordering products, and maintaining accurate stock levels.
• Merchandising & Visual Displays: Work with the management team to plan and execute merchandising strategies and seasonal displays. Ensure the store is visually appealing and products are easy for customers to find.
• Problem Solving & Conflict Resolution: Address customer concerns and complaints in a professional and timely manner, ensuring complete customer satisfaction.
• Store Compliance: Ensure the store complies with health, safety, and company policies and procedures. Maintain a safe working and shopping environment for both staff and customers.

Professional competencies:

• Self-motivated
• Excellent team leadership skills
• Great people skills and customer service skills
• A constant desire for improvement
• Ability to analyze, reason and make decisions
• Responsibility, reliability, and trustworthiness

Qualifications:

• Retail Experience: At least 2 years of experience in a retail environment, with at least 1 year in a leadership or supervisory role. Experience in hardware or home improvement retail is a plus.
• Customer-Focused: A strong passion for customer service with the ability to lead a team in delivering a great shopping experience.
• Leadership Skills: Proven ability to motivate, guide, and develop a team while meeting performance goals and maintaining a positive work environment.
• Product Knowledge: General knowledge of hardware, tools, home improvement products, or the willingness to learn.
• Strong Communication Skills: Excellent verbal and written communication skills to interact effectively with customers, staff, and management.
• Problem-Solving: Ability to handle customer complaints and resolve issues quickly and professionally.
• Physical Requirements: Ability to lift and move products (up to 50lbs) and stand for extended periods. Ability to work in a fast-paced retail environment.
• High school diploma or GED required; Associates or Bachelors’ degree is preferred

At Cascade Home Center, we are committed to fostering a diverse and inclusive team. We encourage applicants from all backgrounds to apply