Part-Time Retail Sales Associate

Job Type Part-timeDescriptionFUNCTION ROLEThe basic function of the Sales Associate is customer satisfaction. This position represents the face of Gold Beach Lumber Yard.RESPONSIBILITIESKnow and perform the Seven Steps of Customer ServiceStock and maintain assigned area of storeAnswer phones with a confident attitude, willing to help the customer in whatever way necessary.Complete customer transactions charge, cash and returns accurately.Continue to grow and expand product knowledge.Maintain communication between other sales associates and departments.Be a team player and foster a team atmosphere.Maintain excellent and courteous relationships with all company employees.Maintain company policies as written in handbook.Self-manage time clock to ensure no overtime is acquired and adequate staffing levels are maintained.Maintain appropriate attire and have name visible on apparel.Perform various duties as assigned by management.Represent Gold Beach Lumber Yard Inc. in a professional manner at all times.CUSTOMER SERVICE DUTIESGreet customers.Identify customer needs.Share knowledge of uses and products for their project.Ask customers for other items needed for the project.Inform customers of something extra about the store, such as current flyer, manager's special and upcoming sales.Thank customers for coming in and for their business.Never tell a customer no. Ask an associate for confirmation and find an alternate product.Finish the Sale, when passing off the customer to another associate / yard personnel,introduce them, use names whenever possible.Maintain a positive attitude at all times.Answer phone by third ring, "courteously" even while with a customer. The phone call could be the store's next sale.When performing cashier duties, ensure accuracy in ringing up the sale and cash is being exchanged correctly. If a charge account, confirm it is the correct account and complete the transaction accurately. Verify the customer is qualified to sign on account, call account holder for approval to complete the saleEnsure that nothing leaves the store without being paid for and invoiced.MERCHANDISING DUTIESStock freight identifying through comparison of product, sku's and barcode.Maintain shelf stock levels with proper facing, accurate bin labels and monitoring back stock. Stock DIB inventory in an orderly and timely manner and post signage and / or bin labels as necessary.Floor associates are not limited to the above tasks. The employee may beasked by a supervisor to assist in other duties whenever necessary.FACLITIES DUTIESPerform assigned housekeeping duties such as sweeping and mopping in your assigned area. Assure all products are in correct location, clean and dust free. Keep aisles and designated work areas free and clear of merchandise.Empty trash nightly.Clean bathrooms nightly.Wash windows weekly.Floor associates are not limited to the above tasks. The employee may beasked by a supervisor to assist in other duties whenever necessary.PHYSICAL QUALIFICATIONSBody Positions : StandingSittingStoopingWalkingLifting up to 70 poundsBody Movements : Carrying itemsUse of handsVisionArmsVoiceEarsWorking Conditions : Retail environment including work inside buildings andoutside in the yard, cleaning with basic detergents.RequirementsEDUCATION REQUIREMENTSHigh School Diploma or GED