What are the responsibilities and job description for the Concierge Cornerstone- On Call position at Gold Coast Hotel & Casino?
Job Description
Job Description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Greet and escort restaurant guests to their table based on the number of persons in their party and according to assigned stations. Present menus to guests and describe menu items to them. Circulate through restaurant and coordinate the activities of the restaurant personnel to ensure prompt and courteous service.
Job Functions
Take reservations and enter all information regarding guests’ request for the meal.
Inform the serving team of all preferences, needs, and special requests from the guest prior to their reservation.
Greet guest at the door and seat guests.
Pass along guest names to the serving team or Bar / Lounge team immediately after seating.
Understand and meet sequence of service requirements for the Host position.
Must have thorough knowledge of food and beverage menu items.
Meet with bar staff and serving team after service to ascertain any important information regarding guest needs and preferences and input information into guest history for future service.
Assign bus person and food server breaks.
Inspect and monitor cleanliness of room and compliance with safety and health code regulations.
Resolve customer complaints; refer complaint to management as appropriate.
Maintain record of number of guests served during shift, employee absences, or problems with equipment or food service.
Any other duties as assigned by management.
Qualifications
One (1) year of experience
Must be able to stand and walk for extended periods during shift
Must have excellent customer service and communication skills
Must be able to push, pull, and lift up to 50 pounds
Must be able to obtain / maintain any necessary licenses and / or certifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
