What are the responsibilities and job description for the Front Food Server Specialist - Cornerstone On Call position at Gold Coast Hotel & Casino?
Job Description
Job Description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
Receive and serve food and beverage orders from guests. May also be responsible for collecting payment and making change for guest checks.
- Complete knowledge of all food and beverage menu items and daily specials.
- Responsible for coordinating service for the entire team including timing of meal and overall customer satisfaction.
- Communicates with the Host to determine special needs / requirements of guests prior to seating.
- Provides initial greeting to the guests and the introduction to other members of their Serving Team.
- Demonstrate outstanding communication skills and is able to memorize scripted presentations including the room’s basic concept and tour through the Food and Beverage menus.
- Take guests beverage orders while suggesting and upselling cocktails, wine, and beet offerings to exceed our guest expectations.
- Order and deliver beverages.
- Review the menu offerings including all specials, suggesting and upselling to enhance guest satisfaction while accurately recording guest orders.
- Place orders communicating special needs to back Waiter / Asst. Food Specialist.
- Ensure proper delivery of all courses and guest satisfaction throughout the meal.
- Continue to sell beverages and menu items including dessert while maintaining the table.
- Present guest check at the end of the meal ensuring settlement of the bill.
- Thank guests as they depart per scripted requirements.
- Assist the team in the clearing and resetting of tables.
- Communicate guest dining preferences to the host team to record for guest history.
- Any other duties as assigned by management.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
