What are the responsibilities and job description for the Patient Services Coordinator position at Gold Coast Physical Therapy?
About Us:
At Gold Coast Physical Therapy, were committed to transforming lives through compassionate care, cutting-edge physical therapy techniques, and a patient-first approach. With multiple center locations and a strong reputation for clinical excellence, we are seeking a dedicated Patient Services Coordinator to join our headquarters team and play a vital role in supporting the patient experience across our practice.
Position Overview:
As the Patient Services Coordinator, you will serve as a key liaison between patients, clinical teams, and administrative departments. This role is responsible for ensuring seamless scheduling, handling patient inquiries, coordinating care logistics, and maintaining exceptional customer service standards.
Key Responsibilities:
- Provide outstanding support to patients via phone, text, email, and in-person communications
- Schedule and confirm patient appointments across multiple center locations
- Coordinate referral intake and insurance benefits, including insurance pre-authorizations
- Obtain authorization for ongoing therapy services
- Collaborate with clinicians, front desk teams, and billing departments to streamline care delivery
- Administrative support including assistance with administrative recruiting, onboarding, and training
Qualifications:
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficient in EMR systems and Microsoft Office Suite
- Empathetic, detail-oriented, and patient-focused
What We Offer:
- Competitive compensation and benefits package
- Supportive and collaborative work environment
- Opportunities for professional development and career growth
- The chance to make a real difference in patients lives every day
