What are the responsibilities and job description for the Gold Dust West Carson City - Guest Services/Cage Cashier Manager position at GOLD DUST CARSON CITY LLC?
A Legacy of Excellence
Entertaining Your World
Jacobs Entertainment, Inc. (JEI) is a developer, owner and operator of gaming and entertainment facilities across the United States. Core to the company’s value is our commitment to ethical leadership, outstanding training, and open employee communication.
Jacobs Entertainment is currently in search of a “Guest Services/Cage Cashier Manager” for Gold Dust West Carson City. This property features 148 modern hotel rooms and suites, a 32-lane Bowling Center with full Snack Bar, an RV Park, full-service Sports Book the ever-popular Grille Restaurant.
Our employees are supported with a comprehensive benefits program that include the following:
- $200 Referral Bonus
- Tuition Reimbursement
- 7 paid Holidays
- 80 hours of Vacation after 1 year of employment
- We offer a variety of affordable medical, dental, vision and flexible spending account plans after 60 days
- Employee Assistance Program FREE of charge
- Company paid Life Insurance and AD&D
- Matching 401K program after 90 days
- Employee Meal Discounts
- Ongoing learning and development programs
- Work towards your future advancement within the company—most of our supervisors and managers are promoted from within
Essential Job Responsibilities and Duties:
- Responsible for scheduling, performance evaluations, payroll, hiring, tracking attendance and disciplinary action
- Ensure Guest Services personnel follow and understand internal procedures including check cashing as well as MIC’s procedures, all gaming regulations and accounting practices
- Investigate and follow through on variances
- Hand out discrepancy notices to guest services employees and supervisors
- Create and maintain department budget
- Maintain familiarity with Gaming Regulations, MIC’s, internal company expectations and procedures
- Ensure and follow all guidelines and procedures established by management
- Work closely with department management to develop policies, procedures, as well as service and training standards
- Develop and maintain guest services/cage procedures, order supplies, address safety issues, resolve problems in the guest services, assist guest services employees as needed and fill in when needed
- Determine and maintain the cash inventory and maintain all cage forms, check overrides when needed and resolve any guest disputes
- Be familiar with all marketing promotions and upcoming casino events.
- Interact with guests on a daily basis
- Communicate with staff both verbal and written on any upcoming or new promotion/events
Skills, Education and Other Requirements:
- Must be fluent in English and have strong communication skills
- Ability to read, analyze and interpret common financials reports and documents
- Must be knowledgeable of Nevada Gaming rules and regulations
- High School diploma or equivalent Work Experience
- Previous Casino cage experience and cash handling is preferred
- Two years supervisor/managerial experience
- Must be registered with Nevada Gaming Control
- Identification that establishes identity
- Identification that establishes the right to work in the United States
