Host - Arbuckles Bar & Grill, Embassy Suites

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Come be a part of our newest signature addition to the Cavalier Resort. Introducing The Embassy Suites Resort Virginia Beach Oceanfront! The new Embassy Suites by Hilton has 157 luxury hotel suites and 15,000 square feet of conference and restaurant space. Offering a host of first-class amenities, from indoor and outdoor pools to a 24/7 fitness center, guests campus wide will enjoy two enticing new eateries – including the soon-to-be-famous Taco & Tequila Shack – that will join the Cavalier Resort’s list of existing top-ranked restaurants.

Overview

To provide guest services including, but not limited to seating, food ordering, merchandise sales, while assisting with general restaurant operations in a manner that best represents the company image and quality standards.

• Lead: Utilizes the standard seating procedures to coordinate efficient guest seating according to table availability and the seating requirements for all guest parties.
• Runner: To safely guide guests to the assigned table while providing pleasant conversation related to the establishment or tourist location.
• Greeter: Provides an enthusiastic welcoming to all guests while gathering their information needed to determine the best seating accommodations for each party.
• Cashier: To provide knowledgeable and courteous assistance for guests who choose to order items to be taken off property i.e. retail, food, and beverages. The Cashier is responsible for maintaining an accurate drawer and adhering to all cash handling policies and procedures.Â
  
  

Responsibilities

• Greet Guests in a friendly & courteous manner upon entering & exiting the restaurant.
• Seat guests according to protocols set for your restaurant including sections, timing, priorities to ensure smooth service and efficient table utilization.
• Gather necessary guest information needed to provide the best seating accommodations.
• Inform guests of information related to seating such as approximate wait times & offering suggestions for more timely seating.
• Provide guest seating in a courteous, safe, & efficient manner.
• Provide guests with helpful menu information & personal recommendations to assist with the ordering process.
• Perform assigned sidework developed to maintain general organization & cleanliness of the host station & all related areas.
• Organize, inventory, & sell retail items (if applicable).
• Continually communicates all seating needs to all appropriate management, server assistants, kitchen staff, & servers to ensure optimum seating is achieved.
• Provide general information for all Guests as requested.
• Successfully complete all other duties as assigned.
  
  

Qualifications

Skill

Strong communication skills are required to interact both person to person and over the telephone. Must speak clearly and have the ability to clearly articulate thoughts.

• Must possess good listening and problem solving skills.
• Must be able to prioritize and multitask in a face pace environment.
• Basic mathematic skills required to count money, make change, and ensure accurate inventory counts are recorded.
• Must be able to complete all position specific tests according to department standards.
  
  

Experience

Previous experience in the restaurant or hotel industry is a plus.

Skill

Previous working experience with computers is a bonus.

Education

Some High School Required.