What are the responsibilities and job description for the Parking Arrivals Coordinator - Marriott Virginia Beach Oceanfront position at Gold Key | PHR?
The Parking Arrival Coordinator is the first impression the guests have. They are responsible for greeting every guest in a friendly, courteous and professional manner. The Parking Arrival Coordinator ensures orderly staging of vehicles for arrival or departure, cleanliness and safety of the front drive and property entrance at all times. The successful Parking Arrival Coordinator will efficiently greet every guest, provide luggage assistance as well as information or directions to guests, and have exemplary attendance.
- Greet all guests upon arrival, smiles, opens door and actively uses the 10-5 first & last method for guest interaction including all scripting.
- Hail taxis as needed
- Maintains communication with front office on guests that are arriving or departing to ensure a seamless and efficient check in or out process.
- Directs traffic in a manner which keeps the front driveway clear of vehicles.
- Gives area directions to guests.
- Remains stationed at the outside front door at all times when not assisting guests or performing other job duties.
- Maintains the front hotel area clean, orderly and hazard free.
- Assists guest with loading and unloading of luggage onto carts, staging for bellmen service or to enable guests to transport their own luggage on carts.
- The Parking Arrival Coordinator may also need to transport luggage to guests’ hotel room or meeting space location in the absence of a bellmen.
- Respond to guest questions and answer information on local attractions, events and daily activities in the hotel.
- Be aware of V.I.P. and repeat guests and greet them by name and communicate to property leadership when a V.I.P has arrived on property.
- Always ensure all areas affecting the guest’s sense of arrival present an organized and clean appearance.
- Maintain knowledge of all Emergency Procedures, including guest related responsibilities and evacuation procedures. Assist in the case of an emergency.
- Performing check-in and check-out calls involving luggage handling and the escorting of guests from the front door to the front desk, or vice versa, on a frequent basis
- Open vehicle, as well as hotel doors while greeting all arriving & departing guests.
- Coordinate with Valet, Bellman, & Front Desk staffs to ensure impeccable arrival/departure experiences.
