What are the responsibilities and job description for the Room Service Attendant (Server) - The Historic Cavalier Hotel position at Gold Key | PHR?
Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization
Level One
Level One
- Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC Standards
- Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines
- Set-up and deliver all VIP amenities
- Service all hospitality suites in accordance with BEO and established policy and procedures
- Complete all shift sidework as outlined in the hotel's operating policies and procedures
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor
- Perform all cash handling responsibilities in accordance with IHC policies and procedures
- Maintain all inventory of needed supplies
- Answer the telephone and take all customer orders in accordance with operating policies and procedures
- Perform special projects and other responsibilities as assigned.
- Participate in task forces and or committees as required
- Set-up & deliver all food & beverage orders in accordance with established guidelines, procedures & policies as prescribed by IHC Standards.
- Conduct floor sweeps & retrieve all food & beverage trays in order to maintain established sanitation guidelines.
- Set-up & deliver all VIP amenities
- Service all hospitality suites in accordance with BEO & established policy & procedures.
- Complete all shift sidework as outlined in the hotel's operating policies & procedures.
- Respond to customer needs, issues, comments & problems to ensure a quality experience & enhance future sales.
- Perform all cash handling responsibilities in accordance with IHC policies & procedures.
- Maintain all inventory of needed supplies.
- Answer the telephone & take all customer orders in accordance with operating policies & procedures.
- Successfully complete all other duties as assigned.
