Operations Manager

Job Description Summary

Within a District Hauling & collections unit, the Operations Manager – responsible for managing the collections activities for commercial, industrial, and residential customers, as well as container delivery and pick up, in a geographically dispersed area. The position manages a team that consists of up to and including Operations Supervisors, Dispatchers, Operations Clerks, Drivers, and Helpers who are responsible for the route system for commercial, roll-off and residential customers throughout the district. The Operations Manager works with his or her General Manager, and other managers in the business unit, to execute a local market strategy that complements the Company’s overall strategic operating and marketing plans and implements tactical initiatives to drive functional excellence and budget achievement. The Operations Manager oversees all matters related to collections operations, effective safety and accident prevention programs, compliance with standards and drives change management initiatives that contribute to the growth and durability of the district unit.

Essential Duties/Responsibilities

• Manages staff, including hiring, training, coaching, performance management; develop supervisory goals and objectives; and effective resolution of safety issues and claims.
• Implement and execute plans to complement the district’s strategic and operating plan; champion the execution of tactical initiatives within the district to maximize customer experience, growth, and durability, while optimizing profitability.
• Ensure maximum productivity through route management systems for commercial, roll-off and residential routes and establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses.
• Interact with customers and local, state, and federal government employees to resolve customer service concerns; ensure regulatory compliance standards are met.
• Oversee effective safety and accident prevention programs to ensure all reasonable action are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
• Lead operations to ensure compliance with all standards including environmental, operating, regulatory, safety, accounting, and ethics.
• Oversee/conduct daily crew-out safety tailgate meetings and driver launch
• Oversee/conduct daily/weekly safety lane inspections
• Approve expenses and manage budget for the operations department including approval of purchase orders and vendor pricing
• Develop a best-in-class team and workplace culture and effectively manage performance and talent development; drive best-practice sharing
• Build and maintain strong and effective relations with relevant government, community, and environmental groups
• This position may require early mornings, late evenings, weekends and or holidays all dependent on-site specific needs at any given date and or time
• Perform other job-related duties as needed or assigned.
  
  

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Demonstrated business acumen, strategic thinking, and an ability to execute against formulated strategy.
• Demonstrated ability to lead change initiatives.
• Is process-oriented and results-oriented in setting and pursuing aggressive goals, demonstrating a strong commitment to organizational success, and marshaling resources to accomplish goals and objectives.
• Demonstrated problem-solving, analytical, critical-thinking, and decision-making skills.
• Demonstrated ability to optimize near-term results that contribute to long-term sustainable success.
• Is collaborative; builds and works with teams.
• Creative thinker who challenges conventional solutions.
• Demonstrates and promotes ethical behavior.
• Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams.
• Advanced Root Cause Problem Solving
• Effective and professional communications skills
• Strong customer service orientation
• Ability to anticipate business needs and plan accordingly to ensure that equipment, employees, and fiscal resources are utilized in the most efficient manner
• High level of analytical skill to develop a range of possible solutions to address a wide range of issues
• Organizational skills
• Ability to collaborate and encourage employee engagement
  
  

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• High school diploma or G.E.D.
• Minimum of 2 years of supervisory or management experience
• Preferred - bachelor’s degree in business.
• Preferred – Class A or B CDL holder
• Proven experience or similar role, preferably 2-5 years