What are the responsibilities and job description for the Customer Experience Manager position at Gold's Gym - SoCal?
Our Culture
We are proud of our diverse and inclusive team culture, where everyone has the opportunity to grow and develop. We value teamwork, respect, and open communication, and we strive to create a positive and supportive work environment.
About the Role
The General Manager will be responsible for managing a high-performing membership team, ensuring project milestones are met, enforcing club rules and policies, and promoting continuous improvement in service and fitness categories.
Key Requirements
- 3-5 years of progressive management experience supervising 3-10 employees in a team environment, with measurable outcomes of employee development and promotion.
- 5-7 years of broad retail/hospitality/operations industry experience, requiring high execution in both operations and service.
- Experience managing P&L trend reports and demonstrated math and analytical/ratio skills.
- Demonstrated success managing through defined strategy and delegation.
