What are the responsibilities and job description for the Customer Service/Billing Representative position at Gold's Gym?
POSITION SUMMARY
Fulltime Customer Service / Billing Representative
Performs data entry of information to maintain database(s) through custom software. Ensures the accuracy, efficiency and retrieval of processed data. Processes all monthly billing. Proofs material entered as required and generates data reports as required. Provides effective customer service by utilizing excellent, in-depth knowledge of company products and programs
ESSENTIAL FUNCTIONS
Performs data entry using word processing, spreadsheet or database commands and formats material as required
Creates data directories / subdirectories for file and report generation retrieval purposes. Maintains paper and / or disk file of entered data
Reviews discrepancies in data received, requests clarification or advises supervisor of issues related to data and performs data verification routines in accordance with company procedures
Interacts with departmental and other staff on matters affecting data makes recommendations for improvement or enhancement to job processes to ensure standards in data entry, collection and retrieval
Processes batching for draft billing for all members with monthly credit card and checking / savings account billing
Maintains administrative records of all current and outstanding accounts (i.e., account change forms, status reports, etc.)
Determines the status of delinquent membership accounts by recording available information and determines proper course of action (i.e., deletion and referral for further legal and collection action)
Contacts all members that have past due balances and establishes repayment arrangements
Communicates pertinent information to all managers, staff and members as required
Responds to escalated member issues forwarded by field operations. Resolves escalated issues using critical thinking skills and approved levels of discretion / empowerment
Develops and maintains high level of knowledge of customer service inquiry, account maintenance and other internal systems
Makes supervisor and senior management aware of any new or unusual developments regarding any and all member related or system related matters
Compensation : $16-$18
In 1965, a small gym was founded on the shores of Venice Beach, California. Fast forward 55 years, and that humble establishment has blossomed into a worldwide fitness powerhouse known as Gold's Gym. With a presence on six continents and over 600 locations, Gold's Gym has achieved iconic status in the fitness industry. It's where legendary bodybuilders like Arnold Schwarzenegger, Lou Ferrigno, and Franco Columbu honed their craft, solidifying its reputation as the ultimate gym destination.
Gold's Gym boasts a culture with unparalleled recognition, with an impressive 96% aided brand awareness. Our journey to success is deeply rooted in our unique company culture, a blend of humility, dependability, and an entrepreneurial spirit, combined with boundless enthusiasm, collaboration, and creativity.
If this resonates with you, we eagerly anticipate receiving your application! Join the legacy today!
Salary : $16 - $18
