Front Desk Sales Associate

Position: Front Desk Sales Associate

The Front Desk Associate will greet and direct members, guests, and staff as they enter the gym, providing control of the front door location. This role will provide assistance to members' requests, along with inquiries about gym operations and policies, as well as perform various administrative duties directed by the Gym General Manager or Operations Supervisor.

Responsibilities

• Enthusiastically greets each member and guest promptly using the proper greeting for time of day, creating a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door and retail area of the facility.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitors check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and uses proper phone greeting techniques.
• Addresses caller's requests and/or takes appropriate messages noting caller's name.
• Registers all telephone inquiries in the script pad and in the Master Production Binder and transfers the call to the appropriate Fitness Consultants.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries, and concerns.
• Maintains neat appearance and wears proper uniform attire with nametag while on duty.
• Distributes keys, towels, and other materials as needed.
• Processes retail and concession sales.
• Attends all staff meetings as directed.
• Responsible for gym walk-thru as designated in walk-thru log.
• Folows proper opening and closing procedures as instructed in the FDA training manual.
• Logs all maintenance concerns that are reported.
• Folows and reports any safety concerns.
• Notifies management of gym incidents that require incident reports.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor, including but not limited to light cleaning and picking up of weights.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service skills are required.
• Ability to communicate effectively with both staff and members.
• Ability to communicate effectively verbally, non-verbally, and in writing is required.
• Understanding of basic accounting principles is required.
• Understanding of basic cash processing procedures is required.
• Functional computer skills are required.
• Ability to multi-task.
• Must be able to work a flexible work schedule, including holidays and weekends.
• Must be able to lift 25lbs repeatedly and stand for extended periods of time.
• Upholds Gold's Gym Vision, Mission, Values, and code of conduct.

About Us
Gold's Gym is growing and looking for new team members to help us redefine strength. We'll challenge your skills, talents, and abilities and reward your every success.

Unlock Amazing Perks with Us

• Exclusive Free Gold's Gym Membership: Enjoy unlimited access to all our locations across the Carolinas. Get fit and stay active, on us.
• 20% Employee Discount: Save big on clothing and products with our generous discount-because you deserve the best at the best price.
• 401K Benefits: Plan for your future with our robust 401K benefits, giving you peace of mind and financial security.
• Earning Potential: Boost your income with exciting opportunities for commissions and bonuses-because your hard work deserves rewarding.

We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial-but also enthusiastic, collaborative, and creative. If this feels like you, we can't wait to get your application.