What are the responsibilities and job description for the Client Experience Associate position at Gold Standard Auctions?
Position Overview: Gold Standard Auctions is seeking experienced full-time and part-time Client Experience Associates to assist our customers by providing information and documentation to ensure their satisfaction. If you are passionate about customer service, have a strong work ethic, and enjoy helping people, this is a fantastic opportunity. We offer a supportive work environment, a fantastic team, and a growing organization.
This is a customer service position, not a sales role. You will need to manage multiple customer inquiries simultaneously, maintain strong communication skills, and work effectively in a fast-paced environment.
Key Responsibilities:
- Provide accurate information and documentation to assist customers
- Manage multiple customer inquiries simultaneously, ensuring quick responses and resolution
- Handle customer inquiries via phone, email, or other communication methods
- Maintain professionalism and ensure a positive experience for every customer
- Work in a fast-paced environment while managing tasks efficiently
Requirements:
- Strong customer service skills with the ability to manage multiple inquiries at once
- Well-spoken and comfortable speaking on the phone for extended periods of time
- Ability to work in a fast-paced environment and stay organized under pressure
- Computer literate and familiar with basic software tools
- Availability to work weekends
- Prior customer service experience preferred
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Dallas, TX 75234 (Preferred)
Ability to Relocate:
- Dallas, TX 75234: Relocate before starting work (Preferred)
Work Location: In person
Salary : $19 - $25