Field Service Engineer

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 55,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 50 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

Job Description

The Field Service Engineer is responsible for verifying proper functioning, shipping and receiving, quality

control, and writing test files for instrumentation. This position requires travelling on short notice and

providing exceptional technical support to customers including installation, troubleshooting, testing, and

repairing issues with hardware, software, or reagents.

Essential Duties & Responsibilities

• Receive, QC and prepare instruments for shipment
• Verify proper functioning of instruments
• Verify proper functioning of test kit systems on instruments
• Write test files using different software systems
• Provide technical assistance to customers for hardware, software, and reagents via
  
  

telephone and in-person communication

• Recognize and communicate product issues, complaints, improvements, and resolutions
• Document call contacts and assist with technical training of customers
• Install diagnostics instruments into customer laboratories
• Test reagents in customer laboratories on new and existing diagnostics instrumentation
• Train customers
• Provide on-site troubleshooting, repair and preventative maintenance
• Assist customers with meeting their regulatory and verification requirements
• Present product & technical information
  
  

Scope of Authority

Service and repair software and instrumentation.

Non-Essential Duties & Responsibilities

• Maintain cleanliness of laboratory and equipment as needed
• Assist with kit assembly when needed
  
  

Qualifications

Education/Experience

• Bachelor of Science degree in Engineering or a related field and at least
  
  

3 years previous work experience in a similar engineering position, or an equivalent combination

of education and experience

• Previous experience working with customers and working remotely
• Previous diagnostic instrumentation experience preferred
  
  

Computer Skills

• Proficient in Microsoft Word, Excel, and Outlook
• Test Designer
• Internet Explorer, Chrome, or Firefox
• Must be willing and able to learn other software programs as needed
  
  

Knowledge, Skills And Other Abilities

• General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab
  
  

practices)

• Technical knowledge of Immunochemistry & ELISA testing
• Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO)
  
  

pertaining to medical devices

• Ability to communicate technical information and problems with customers and co-workers
• Ability to learn new & existing instrumentation and software technology
• Maintain systems for tracking proper functioning of tests and equipment, software versions, and
  
  

test file versions

• Ability to manually run tests
• Diplomacy and tact in resolving issues with co-workers and customers, specifically lab
  
  

technicians and department managers

• Ability to travel on short notice for periods of up to one week
• Must be able to coordinate own travel arrangement when traveling to customer sites
• Evaluate software and determine causes of malfunctions
• General technical and customer assistance
• Record data, make computations, analyze results, and write reports
• Calibrate test equipment and determine causes of equipment malfunctions
  
  

Certificate and Licenses

• Must maintain a valid driver's license with a satisfactory driving record
  
  

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only

limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral,

diagram, or schedule form.

Math Ability

Ability to work with mathematical concepts such as probability and statistical inference, apply concepts

such as fractions, percentages, ratios, and proportions to practical situations. May needs to apply

advances mathematical concepts such as exponents, logarithms, quadratic equations, and

permutations. Must be able to determine test reliability and validity, analysis of variance, and

correlation techniques.

Language Ability

Must have the ability to perform all of the following in English:

• Ability to read and interpret documents such as safety rules, operation and maintenance
  
  

instructions, and procedure manuals

• Ability to write reports and business correspondence
• Must be able to effectively present technical information and respond to questions from
  
  

customers, and other employees of the organization

Equipment

• General Laboratory Equipment (pipettes, scientific balances, volumetric glassware, etc.)
• Incubators, shakers, spectrophotometer, data loggers, laboratory freezers and refrigerators
• Gold Standard Diagnostics' proprietary equipment
• Computers, printers, and faxes
  
  

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

Enable Individuals With Disabilities To Perform The Essential Functions.

While performing the duties of this job, the employee will regularly be required to stand for long periods

of time; sit; walk; use hands; reach with hands and arms; talk; hear; and smell. The employee is

occasionally required to stoop, kneel, crouch, or crawl, and may be required to lift up to 50lbs. Specific

vision abilities required by this job included close vision, distance vision, peripheral vision, depth

perception and ability to adjust focus as well as see color.

In this position, the employee will be required to work in a team environment where the noise level is

usually moderate. The employee is frequently exposed to work near moving mechanical parts, blood

borne pathogens, and human serum. The employee is occasionally exposed to extreme cold (nonweather).

The employee will be required to handle human specimens (whole blood, serum, plasma,

urine, etc.) and may be exposed to toxic or caustic chemicals.

Compensation

Additional Information

• Salary Range: $65k-$85k
  
  

What we offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays
  
  

Eurofins USA In Vitro Diagnostics Solutions is a Disabled and Veteran Equal Employment Opportunity employer.