Front Desk Agent

Front Desk Receptionist Full Job Description

GENERAL SUMMARY:

Under direct supervision is responsible for receiving patients and determining the nature of their visit. Performs duties associated with the check-in process including verification of eligibility and benefits on all insurances, generation of authorizations and data entry. Responds to patient inquiries. Completes the check-out process.

PHYSICAL AND MENTAL EFFORTS:

Prolonged standing, sitting, and viewing of computer screen. Ability to deal with stressors associated with technical work environment, patient care and urgent/emergent situations.

ENVIRONMENTAL AND WORKING CONDITIONS:

Fast paced work environment. High volume of patients checking-in and checking-out. Rotation within the front desk, phone, and file rooms.

TYPICAL DUTIES AND RESPONSIBILITIES:

·
Responsible for receiving all patients to the office and determining the nature of their visit.

· Provides new patients all necessary forms to establish a medical chart. Reviews documents to ensure required fields and signatures are complete.

· Performs data entry of new patient insurance information in the Nextgen system.

· Verifies patients insurance and scans patient driver’s license or picture ID and insurance cards.

· Reviews patients’ insurance information and updates patient record as needed.

· Collects patient payments for office visits and outstanding balances. Provides computerized receipts to patients and posts payments. Balancing monetary transactions daily.

· Schedules appointments for return visits and procedures conducted in the MIU office. Prepares follow-up appointment cards for patient use.

· Facilitates physician call back/patient follow-up.

· Performs various clerical tasks including, but not limited to: Completing scripts for hospital testing, testing preparation forms and return to work slips for patient use; rescheduling physician appointment cancellations; reviewing next day office schedule.

· Assists staff with filing and telephone responsibilities when time constraints allow.

· Maintains confidentiality of patient records.

· Maintains accountability for identifying self-deficits and for updating knowledge and skills required to perform responsibilities.

· Assists with housekeeping duties of the office as needed.

· Demonstrates a commitment to the vision, mission and goals of the Michigan Institute of Urology through application of Continuous Quality Improvement.

EDUCATION: High school graduate or GED.

EXPERIENCE: Minimum of 1 year experience in a professional office environment. Customer service experience preferred. Minimum of 1 year insurance verification or knowledge.

LICENSURE: NA

CERTIFICATION: NA

SKILLS: General clerical skills including basic computer knowledge and the ability to type 30wpm. Good communication and interpersonal skills. Demonstrates self-motivation and organizational abilities. Emphasis on customer service.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)
• Insurance verification: 1 year (Preferred)
• Medical Front Desk: 1 year (Preferred)

Work Location: In person

Salary : $14