What are the responsibilities and job description for the Temporary Shareholder Services Director position at Goldbelt, Incorporated?
Overview
Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.
Join a fast-growing “forever” company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia.
At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.
Summary:
The Temporary Shareholder Services Director will support the Shareholder Services team by managing operations, timecards, and benefits inquiries while ensuring high-quality service. They will oversee the scholarship and internship program with team support and collaborate with internal and external partners to enhance shareholder services.
Responsibilities
Essential Job Functions:
Necessary Skills and Knowledge:
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. Our annual incentive compensation plan is designed to reward your contributions to Goldbelt's success. It's a profit-sharing initiative tied to our strategic objectives, demonstrating that your efforts directly impact our achievements. As an employee, you'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.
Join a fast-growing “forever” company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia.
At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.
Summary:
The Temporary Shareholder Services Director will support the Shareholder Services team by managing operations, timecards, and benefits inquiries while ensuring high-quality service. They will oversee the scholarship and internship program with team support and collaborate with internal and external partners to enhance shareholder services.
Responsibilities
Essential Job Functions:
- Team Support & Operations
- Provide leadership and guidance to the Shareholder Services team, ensuring a collaborative and efficient work environment
- Manage team timecards and time-off requests to ensure proper staffing and workflow
- Serve as a primary resource for the team, answering questions related to shareholder services, benefits, and company policies
- Scholarship & Internship Program Management
- Oversee the administration of the scholarship and internship programs, including application processes, selection criteria, and funding allocations
- Work closely with the Shareholder Services team to ensure smooth execution of program initiatives
- Support shareholders in accessing professional development opportunities through the programs
- Shareholder Services & Engagement
- Assist the team in providing high-quality service to shareholders, addressing inquiries and concerns effectively
- Maintain strong relationships with shareholders by providing clear and timely information
- Support the planning and execution of shareholder events, such as meetings and informational sessions
- Administrative & Process Management
- Ensure accurate record-keeping and compliance with shareholder management policies and regulations, including managing timecards and time-off requests to maintain proper staffing and workflow
- Support the implementation of best practices to improve efficiency and service delivery
- Maintain confidentiality and uphold corporate values and mission
- Performs other incidental, special projects, and related duties as required and assigned
Necessary Skills and Knowledge:
- Knowledge of ANCSA, shareholder management, and corporate governance
- Understanding of scholarship and internship program administration, including application processes and selection criteria
- Ability to supervise, mentor, and evaluate program staff
- Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment
- Skill in working harmoniously within cross-functional teams to achieve common objectives
- Ability to prioritize tasks, manage multiple projects, and meet deadlines
- Possesses attention to detail and effective problem-solving skills
- Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates
- Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences
- Strong proficiency in standard software applications, including Windows and MS Office Suite (Outlook, Word, PowerPoint, and Excel)
- Bachelor’s degree in business administration, education, human resources, or related field
- Minimum of 5 years of experience in shareholder services, program management, or a related field
- Experience managing scholarship and internship programs
- Strong understanding of Alaska Native cultures and values
- Ability to travel as needed
- Ability to pass a background check
- Master’s degree preferred
- Previous experience working with Alaska Native Corporations (ANCs)
- Previous government contracting experience
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. Our annual incentive compensation plan is designed to reward your contributions to Goldbelt's success. It's a profit-sharing initiative tied to our strategic objectives, demonstrating that your efforts directly impact our achievements. As an employee, you'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.
