What are the responsibilities and job description for the Risk Management - Fraud Risk Management Program Manager position at Golden 1 Credit Union?
TITLE: Fraud Risk Management Program Manager
STATUS: Exempt
REPORTS TO: VP - Enterprise Risk Officer
DEPARTMENT: Enterprise Risk Management
JOB CODE: 11813
PAY RANGE: $111,800.00 - $130,000.00 Annually
GENERAL DESCRIPTION:
The Fraud Risk Management Program Manager is responsible for implementing, maintaining, and monitoring Golden 1’s fraud risk management program; ensuring processes are effective in managing internal and external risks in a manner that is consistent with strategic goals, organizational objectives, and risk appetite.
This role requires a strong, dynamic leader with sound knowledge of business management, and deep knowledge of risk management and best practices. This role, as part of the second line, will establish, maintain, and monitor adherence to enterprise fraud policies and standards that define clear expectations and guidelines for the execution of fraud related activities.
The Fraud Risk Management Program Manager will collaborate with various stakeholders and multidisciplinary teams to evaluate, recommend, and drive improvements to enterprise fraud risk management practices and processes across the Credit Union.
TASKS, DUTIES, FUNCTIONS:
1. Under the direction of the Enterprise Risk Officer, establish the second line fraud risk management function by providing leadership, innovation, governance, reporting and effective challenge necessary to identify, measure, mitigate, monitor, and report on Golden 1's fraud risk program in accordance with the established risk management framework.
2. Continuously improve the Credit Union’s ability to identify, assess, prioritize, and mitigate fraud risks throughout the organization and create recommendations on how to integrate controls as part of daily operations.
3. Oversee risk identification activities and processes that continuously identify threats and vulnerabilities, to determine the Credit Union’s fraud risk profile. Develop and maintain a detailed enterprise-wide fraud taxonomy that classifies various types of fraud.
4. As part of the second line, conduct assessments of the fraud program design and operational effectiveness, evaluating prevention, detection, and response capabilities, including processes, tools, skills and staffing. Assist in development of fraud first line program assessment methodology and approach.
5. Assess the impact of new products and initiatives to the fraud risk appetite, conducting reviews and providing effective challenge.
6. Monitor issues related to Credit Union fraud prevention and detection systems and workflows to ensure internal controls are appropriately designed and operating as intended, ensuring risk mitigation activities support the fraud risk management program.
7. Develop risk management tools, practices, and policies to analyze and report fraud risks, and to manage risks according to an enterprise risk management framework. Establish and maintain appropriate policies, standards, and procedures to support the fraud risk management program.
8. Develop and maintain a fraud risk management program, including a strategic roadmap for maturing the program that is aligned with the business to mitigate or lessen the impact of current and future fraud risks for Golden 1. Understand the dynamic threat landscape and align activities on an ongoing basis to ensure it addresses the changing risk environment.
9. Promote a culture of risk awareness by providing and maintaining effective fraud awareness training and ongoing fraud-related communications to all levels of the organization.
10. Tactfully yet assertively challenge assumptions and perspectives on fraud risks throughout the organization. Recommend improvements to policies, procedures, and practices to reduce costs, improve internal controls and/or drive efficiencies.
11. Engage with senior leadership and provide detailed insights into areas of fraud risk for the organization.
12. Provide key inputs to risk oversight committees, including creating and updating risk management reports and presentations on the evaluation of the fraud risk management program effectiveness, level and direction of risks, key and emerging risks, and status of previously identified risk and control issues.
13. Develop standardized metrics and reporting to enable continuous monitoring against program goals. Identify and implement improvements which support the overall maturity and growth of the fraud risk management program. Prepare and deliver executive-level presentations.
14. Coordinate and collaborate with line of business and support functions (e.g., Operational Risk, Information Technology, Information Security, Legal, Compliance, Privacy, Physical Security, and Finance, Enterprise Project Management Office, among others), to integrate the fraud risk management programs across all areas of the credit union.
15. Participate in and report on fraud related incident management activities and events managed by the first line in accordance with the Incident Response policy, including the analysis of operational losses caused by fraud.
16. Maintain current knowledge of fraud domain and fraud risk management industry trends, best practices and techniques that can be practically applied at Golden 1. Partner with external agencies and peer companies to coordinate information exchange and leverage best practices.
17. Perform other duties as required to support the enterprise risk management program and the business, such as developing ad-hoc analysis, performing deep dive investigations, or driving specific risk initiatives.
18. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
1. Effective oral and written communication skills required to interact with credit union staff, management, and all member channels.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: All levels of staff and management.
2. EXTERNAL: Volunteers, external auditors, regulators/examiners, professional and community organizations and others, as needed.
QUALIFICATIONS:
1. EDUCATION: Bachelor’s degree in Business (finance/accounting), Security, Criminal Justice, or equivalent job experience preferred.
2. EXPERIENCE:
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Ability to lift 15 lbs. as may be required.
5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
6. Unusually long or inconsistent hours may be required to accomplish tasks.
7. Travel may be needed to accomplish tasks. Overnight travel is sometimes necessary. Occasional weekend and evening schedules required.
LICENSES/CERTIFICATIONS:
Fraud Certification preferred:
1) CFE (Certified Fraud Examiner), and/or
2) CAFP (Certified AML and Fraud Professional)
#LI-Hybrid
REV. 2/25/2025
STATUS: Exempt
REPORTS TO: VP - Enterprise Risk Officer
DEPARTMENT: Enterprise Risk Management
JOB CODE: 11813
PAY RANGE: $111,800.00 - $130,000.00 Annually
GENERAL DESCRIPTION:
The Fraud Risk Management Program Manager is responsible for implementing, maintaining, and monitoring Golden 1’s fraud risk management program; ensuring processes are effective in managing internal and external risks in a manner that is consistent with strategic goals, organizational objectives, and risk appetite.
This role requires a strong, dynamic leader with sound knowledge of business management, and deep knowledge of risk management and best practices. This role, as part of the second line, will establish, maintain, and monitor adherence to enterprise fraud policies and standards that define clear expectations and guidelines for the execution of fraud related activities.
The Fraud Risk Management Program Manager will collaborate with various stakeholders and multidisciplinary teams to evaluate, recommend, and drive improvements to enterprise fraud risk management practices and processes across the Credit Union.
TASKS, DUTIES, FUNCTIONS:
1. Under the direction of the Enterprise Risk Officer, establish the second line fraud risk management function by providing leadership, innovation, governance, reporting and effective challenge necessary to identify, measure, mitigate, monitor, and report on Golden 1's fraud risk program in accordance with the established risk management framework.
2. Continuously improve the Credit Union’s ability to identify, assess, prioritize, and mitigate fraud risks throughout the organization and create recommendations on how to integrate controls as part of daily operations.
3. Oversee risk identification activities and processes that continuously identify threats and vulnerabilities, to determine the Credit Union’s fraud risk profile. Develop and maintain a detailed enterprise-wide fraud taxonomy that classifies various types of fraud.
4. As part of the second line, conduct assessments of the fraud program design and operational effectiveness, evaluating prevention, detection, and response capabilities, including processes, tools, skills and staffing. Assist in development of fraud first line program assessment methodology and approach.
5. Assess the impact of new products and initiatives to the fraud risk appetite, conducting reviews and providing effective challenge.
6. Monitor issues related to Credit Union fraud prevention and detection systems and workflows to ensure internal controls are appropriately designed and operating as intended, ensuring risk mitigation activities support the fraud risk management program.
7. Develop risk management tools, practices, and policies to analyze and report fraud risks, and to manage risks according to an enterprise risk management framework. Establish and maintain appropriate policies, standards, and procedures to support the fraud risk management program.
8. Develop and maintain a fraud risk management program, including a strategic roadmap for maturing the program that is aligned with the business to mitigate or lessen the impact of current and future fraud risks for Golden 1. Understand the dynamic threat landscape and align activities on an ongoing basis to ensure it addresses the changing risk environment.
9. Promote a culture of risk awareness by providing and maintaining effective fraud awareness training and ongoing fraud-related communications to all levels of the organization.
10. Tactfully yet assertively challenge assumptions and perspectives on fraud risks throughout the organization. Recommend improvements to policies, procedures, and practices to reduce costs, improve internal controls and/or drive efficiencies.
11. Engage with senior leadership and provide detailed insights into areas of fraud risk for the organization.
12. Provide key inputs to risk oversight committees, including creating and updating risk management reports and presentations on the evaluation of the fraud risk management program effectiveness, level and direction of risks, key and emerging risks, and status of previously identified risk and control issues.
13. Develop standardized metrics and reporting to enable continuous monitoring against program goals. Identify and implement improvements which support the overall maturity and growth of the fraud risk management program. Prepare and deliver executive-level presentations.
14. Coordinate and collaborate with line of business and support functions (e.g., Operational Risk, Information Technology, Information Security, Legal, Compliance, Privacy, Physical Security, and Finance, Enterprise Project Management Office, among others), to integrate the fraud risk management programs across all areas of the credit union.
15. Participate in and report on fraud related incident management activities and events managed by the first line in accordance with the Incident Response policy, including the analysis of operational losses caused by fraud.
16. Maintain current knowledge of fraud domain and fraud risk management industry trends, best practices and techniques that can be practically applied at Golden 1. Partner with external agencies and peer companies to coordinate information exchange and leverage best practices.
17. Perform other duties as required to support the enterprise risk management program and the business, such as developing ad-hoc analysis, performing deep dive investigations, or driving specific risk initiatives.
18. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:
1. Effective oral and written communication skills required to interact with credit union staff, management, and all member channels.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone.
ORGANIZATIONAL CONTACTS & RELATIONSHIPS:
1. INTERNAL: All levels of staff and management.
2. EXTERNAL: Volunteers, external auditors, regulators/examiners, professional and community organizations and others, as needed.
QUALIFICATIONS:
1. EDUCATION: Bachelor’s degree in Business (finance/accounting), Security, Criminal Justice, or equivalent job experience preferred.
2. EXPERIENCE:
- At least 7 years of relevant experience in fraud risk management in a financial institution or comparable law enforcement experience. Experience developing and managing a fraud risk management program is strongly preferred.
- Knowledge of risk management governance models, methods, practices, and processes inclusive of risk identification, analysis, mitigation/control, communication, monitoring, reporting and escalation.
- Experience in fraud policy development, fraud/security education, risk analysis, and compliance testing required.
- Strong knowledge of concepts and best practices including, but not limited to, fraud operations, strategy, process optimization, and consumer experience with a validated history of balancing fraud and risk, consumer experience and business performance needs.
- Demonstrated knowledge of fraud risk management standards, rules, and regulations, with experience in development, management, and/or oversight of elements, such as program governance, risk assessment processes, and performance monitoring. Experience with related fraud and identity theft red flag regulations.
- Demonstrated experience with regulatory agencies, requirements, and/or regulatory compliance. Ability to interface and build good working relationships with regulators/examiners.
- Strong network within the fraud risk management community contacts and the ability to represent the Credit Union.
- In-depth understanding of financial services and high degree of business acumen. Exposure to different verticals (e.g., payment card fraud, check fraud, ACH/wire, loans, etc.) is preferred.
- Strong analytical, problem-solving and workflow analysis skills, including demonstrated ability to quickly synthesize information from various sources, identifying key points and issues and strategize for solutions.
- Ability to apply judgment around risk management and control frameworks and industry best practices and make sound risk/reward decisions using a balance of data, logic and intuition to inform critical business strategies and processes.
- Proven strong leadership, interpersonal, and customer service skills; ability to negotiate, influence, organize and motive others. Demonstrated ability to build collaborative, cross-organization relationships, even in difficult situations.
- Excellent communication (verbal, written and presentation) skills, including ability to convey complex situations and relationships concisely to management and executive level audiences, and/or non-technical stakeholders.
- Strong organizational skills, with a high degree of initiative and ability to self-start and self-prioritize assignments and make timely and effective decisions.
- Strong process facilitation, process management and improvement skills; ability to independently and effectively handle multiple priorities and deliver a quality result within tight deadlines.
- Highly proficient in Microsoft Office Suite (Word, Excel, Visio, Outlook, PowerPoint). Experience with Governance, Risk, and Compliance (GRC) systems.
- Solid work ethic and able to work effectively both independently and in a team.
1. Prolonged sitting throughout the workday with occasional mobility required.
2. Corrected vision within the normal range.
3. Hearing within normal range. A device to enhance hearing will be provided if needed.
4. Ability to lift 15 lbs. as may be required.
5. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
6. Unusually long or inconsistent hours may be required to accomplish tasks.
7. Travel may be needed to accomplish tasks. Overnight travel is sometimes necessary. Occasional weekend and evening schedules required.
LICENSES/CERTIFICATIONS:
Fraud Certification preferred:
1) CFE (Certified Fraud Examiner), and/or
2) CAFP (Certified AML and Fraud Professional)
#LI-Hybrid
REV. 2/25/2025
Salary : $111,800 - $130,000
