Item Processing - Checking Operations Representative

TITLE: CHECKING OPERATIONS REPRESENTATIVESTATUS: NON-EXEMPTREPORTS TO: CHECKING OPERATIONS SUPERVISORDEPARTMENT: CHECKING OPERATIONSJOB CODE: 11805PAY SCALE: $20.00 - $22.00 HOURLY   GENERAL DESCRIPTION: As a Checking Operations Representative at Golden 1 Credit Union, you play a crucial role in ensuring the seamless and efficient operation of checking accounts for our members, while supporting the organization’s vision, mission, and strategic goals. Your attention to detail, customer-centric mindset, and commitment to accuracy will contribute to the overall satisfaction and financial well-being of our members. TASKS, DUTIES, FUNCTIONS: Identify, monitor, and assess checking accounts with overdrafts, taking appropriate actions to minimize financial risk and ensure timely resolution. Execute closure procedures for accounts that remain overdrawn beyond acceptable timeframes, strictly adhering to credit union policies and regulatory guidelines. Handle internal and external member requests for account information and research promptly, ensuring accuracy and professionalism in responses. Collaborate with relevant departments to gather required information for research requests and adjustment processing, ensuring timely and accurate resolution. Address and resolve member requests for adjustments and discrepancies, demonstrating exceptional attention to detail and ensuring member satisfaction. Investigate and resolve member concerns, disputes, and issues related to checking accounts efficiently and professionally, maintaining a focus on delivering excellent service. Organize, prioritize, and manage multiple tasks simultaneously while maintaining a high level of attention to detail and ensuring deadlines are met. Collaborate with the fraud prevention team to enhance security protocols, proactively identifying and mitigating risks related to fraudulent activities. Provide exceptional service to members via telephone, addressing inquiries and resolving issues with courtesy, professionalism, and efficiency. Ensure strict compliance with all relevant regulations, industry standards, and credit union policies pertaining to checking operations. Stay informed of industry updates and participate in ongoing training programs to maintain a thorough understanding of compliance requirements and best practices. Generate and analyze production reports related to checking operations, identifying trends and recommending improvements to optimize performance. Oversee and facilitate the accurate and efficient processing of foreign checks, ensuring compliance with operational guidelines and member expectations. Provide comprehensive support throughout the department, taking on additional tasks and responsibilities as assigned to maintain seamless daily operations and support team success. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required. Strong knowledge in Check Acceptance, Funds Availability and Fraud detection. Critical thinking skills needed to identify possible fraudulent activity and member escalations or inquires. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Branches, Contact Center, other departments EXTERNAL: Members, other financial institutions, correspondent bank, and vendors QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED required. EXPERIENCE:   1 years’ experience with cash management or financial industry 1 years’ experience with customer service Previous experience in item processing or related financial roles is preferred.   KNOWLEDGE / SKILLS: Strong attention to detail and accuracy in handling financial transactions. High level of awareness and vigilance in identifying potential fraudulent checks. Excellent communication skills to interact with internal business partners. Ability to multitask and manage time efficiently in a fast-paced environment. Demonstrated ability to work well in a team-oriented environment. Excellent oral, written, and interpersonal communication skills. Professional member relations skills Proficient computer skills and software experience. PHYSICAL REQUIREMENTS: Prolongedsittingthroughouttheworkdaywithoccasionalmobilityrequired. Correctedvisionwithinthenormalrange. Hearingwithinnormalrange. Adevicetoenhancehearingwillbeprovidedifneeded. Occasionalmovementsthroughoutthedepartmentdailytointeractwithstaff,accomplishtasks,etc. LICENSES / CERTIFICATIONS:   THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

Salary : $20 - $22