Item Processing - Supervisor - Checking Operations

TITLE: Supervisor, Checking Operations                             DEPARTMENT: Item Processing & Checking Operations                 REPORTS TO: Manager – Item Processing & Checking Ops          STATUS: Exempt GRADE: 21S PAY RANGE: $76,300.00 - $85,000.00 Annually   GENERAL DESCRIPTION: The Checking Operations Supervisor leads, mentors, and develops a team responsible for the efficient, accurate, and timely processing of deposit operations services, including check payment systems, Courtesy Pay, and Overdraft Programs. The supervisor fosters a positive and engaging work environment, focused on coaching, training, and empowering staff to meet both team and organizational objectives. This role also ensures compliance with all relevant regulations and policies, while maintaining strong communication with members, branches, and department personnel to provide assistance and guidance. A primary responsibility is to inspire and motivate the team to align with Golden 1’s strategic goals. There are four objectives as a leader at Golden 1 Credit Union: Elevate to a High-Performing Team – Manage, develop, coach talent Own the Risk – Own the risk of the processes within role mandate Execute Flawless and Efficient Processes –  Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication Cultivate Peer Relationships   TASKS, DUTIES, FUNCTIONS: Leadership and Staff Development: Lead, mentor, and develop staff, fostering a culture of continuous learning and growth. Provide ongoing coaching, training, and feedback to support skill development and improve performance. Conduct regular evaluations, offering constructive feedback to enhance staff performance and professional growth. Create a collaborative team environment by promoting open communication, accountability, and teamwork. Develop and implement individual performance plans, aligning them with department goals. Provide coaching, counseling, and disciplinary actions when needed, ensuring team performance and accountability. Operational Oversight: Supervise daily operations, ensuring the accurate and timely processing of check-related services and deposit operations. Maintain comprehensive knowledge of check-related regulations (e.g., Reg E, Reg D, Reg CC) and industry best practices to ensure compliance and operational integrity. Address and resolve member or branch issues, escalating critical matters when necessary, and keeping Senior Management informed of trends, inquiries, and escalated issues. Mentorship and Performance Management: Develop individual performance plans that align with team and organizational goals. Provide coaching and guidance for professional development, addressing performance issues through counseling or disciplinary actions when needed. Lead efforts to enhance team morale and engagement, recognizing and rewarding staff contributions to team success. Compliance and Risk Management: Ensure team adherence to all regulatory and compliance standards, including bank secrecy, anti-money laundering laws, and credit union policies. Conduct periodic audits and risk assessments to ensure operational integrity and regulatory compliance. Keep staff informed of changes in industry regulations and credit union policies, ensuring they are equipped to manage compliance responsibilities. Process Improvement and Project Leadership: Lead initiatives to improve operational efficiency, identifying areas for enhancement and implementing new processes or technologies as directed. Manage complex system projects, including mergers, from start to finish, ensuring minimal member impact and operational success. Continuously update and maintain departmental procedures and manuals, ensuring they reflect current practices and compliance standards. Stakeholder and Vendor Management: Build strong working relationships with internal stakeholders and external vendors, resolving issues, and implementing improvements to enhance service delivery. Monitor vendor performance, negotiate enhancements, and track system changes to ensure seamless operations. Vendor Management and Billing: Establish and maintain working relationships with check-related vendors, including Inclearing, Transit, Check Supplies, and Chargeback vendors. Work with vendor management to resolve issues, track system changes, and ensure service delivery aligns with operational needs. Process vendor billing for check services, ensuring accuracy and timely reconciliation with the General Ledger (GL). Monitor and negotiate pricing with vendors for program enhancements, ensuring cost-efficiency and value for the credit union. Strategic Goal Alignment and Reporting: Collaborate with management to set and monitor annual goals for the Checking Operations team, ensuring alignment with Golden 1’s broader strategic objectives. Gather, analyze, and present data to senior management, offering insights and recommendations to mitigate risks and enhance operational efficiency. Engagement and Team Culture: Foster a positive, inclusive work environment that supports employee growth, encourages collaboration, and enhances morale. Lead by example, demonstrating the values and behaviors that align with Golden 1’s mission, vision, and core values. Budgeting and Auditing: Assist with the annual budget process, manage monthly budget variances, and provide detailed commentary on results. Support first-line monitoring programs and conduct regular audits to maintain operational and financial integrity. Regulatory Knowledge and Compliance: Maintain expertise in all relevant regulations, including Returned Item processing, Courtesy Pay reviews, GL reconciliation, and stop payment processing. Ensure the team is trained to process all tasks accurately and in compliance with regulations. Special Projects and Additional Responsibilities: Lead special projects as assigned, providing guidance to team members to ensure successful project execution. Perform other duties as required, ensuring all aspects of the role contribute to the overall success of the department.   PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Hand-eye coordination required to read, post and settle numerous complex general ledger accounts and or account related issues. Effective oral and written communication skills required to train and evaluate staff, make training presentations, recommend improvements, interact with internal and external contacts, constructively follow up on members’ inquiries and perform other related tasks. Must have the ability to work on own initiative. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile machine copy machines and telephone. Occasionally required to change work schedule to alternate shift (day, swing) to cover staff shortages and/or high-volume periods. Prolonged operation of a personal computer to complete tasks.   ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff and management in Branch, Call Center, Collection, and other. EXTERNAL: Members, Federal Reserve Bank, vendors, and industry related associations. QUALIFICATIONS: EDUCATION: Bachelor’s degree preferred or equivalent work experience. EXPERIENCE: 5 years of progressive experience in a financial institution, specifically within check processing, chargebacks, overdraft programs or back-office operational functions.  3 years of leadership experience or responsibility in supervisory roles and duties within a financial institution or a related field. 3 years of experience with Reg CC, Reg E, Reg DD, NCUA Overdraft Guidance, and general banking practices. KNOWLEDGE/SKILLS: Strong leadership and supervisory skills. Good oral and written communication. Ability to coordinate and manage efficient & quality communication and operations within the department. Knowledge of Federal Reserve Bank payment system, bank operations, ten key, research and electronic banking equipment. Knowledge of State and Federal regulatory requirements relative to check legislation, Reg D, Reg CC, Reg E, OFAC, AML and general collection and banking practices. Skilled in the usage and in the technical operation of the USERS system, Word, Excel. Research and organization skills. Time management. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range.  A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: None required #LI-Hybrid THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV 02/06/2025

Salary : $76,300 - $85,000