Manager - Consumer Loan Fulfillment

TITLE: MGR - CONSUMER LOAN FULFILLMENTSTATUS: EXEMPTREPORTS TO: SRMGR - DIRECT LENDINGDEPARTMENT: CONSUMER DIRECT LENDING OPSJOB CODE: 1803 PAY RANGE: $122,900.00 - $125,000.00 ANNUALLY   GENERAL DESCRIPTION: The Consumer Loan Fulfillment Manager is responsible for managing, planning, organizing, and directing the Direct Lending team with vision and strategic focus on Golden 1’s goals and objectives. Responsible for loan origination, underwriting, and the funding processes for multiple delivery channels in an efficient, compliant manner that fosters quality loan growth, with high member satisfaction. Manage the Consumer Loan Fulfillment department to ensure that Golden 1’s stated credit culture is employed consistently and effectively maintained by directing the operations training, development, and quality assurance programs; fostering partnerships with internal departments and branches, external vendors, and strategic partners alike; and collaborating on credit risk or underwriting activities. TASKS, DUTIES, FUNCTIONS: Underwrite complex transactions requiring advanced underwriting skills including, but not limited to, personal and business cash-flow and income tax analysis, collateral review and research, and detailed credit risk analysis. Recommend terms and conditions related to policy exceptions. Direct and counsel Direct Lending staff on quality, compliance, and productivity standards of loan decisions and fulfillment, along with loan exceptions associated with consumer lending. Measure and assess operational performance as well as staff performance relative to adherence with credit union strategic goals and core values. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering laws, fair lending compliance and all other lending laws appropriate to the position. Respond to external member and agency correspondence referred by Administration. Foster a positive and engaging work environment for each team member by promoting skill development, coaching for improvement and growth, inspiring others through your words and actions, ensuring positive employee morale throughout Golden 1, and embracing our mission, vision, and core values. Develop and maintain a robust Quality Assurance Program to ensure that all consumer lending practices are fair and consistent with the credit culture and risk appetite of the Credit Union. Direct and/or counsel Consumer Loan Fulfillment staff in conjunction with their processing and funding operations and overall knowledge of Credit Union policies and procedures. Measure and assess fulfillment performance and service, as well as staff performance relative to adherence with the Credit Union’s stated credit culture. Analyze, develop, and implement, approved lending projects, products, and department processes to maintain overall competitiveness. Monitor consumer lending rates and business trends to identify loan growth strategies. Maintain a current working knowledge of all consumer loan policies and procedures, as well as credit scoring, credit reporting, risk scores, and lending originations systems. Develop, deliver, and manage the consumer loan fulfillment training and certification program along with the Lending Management Team. Communicate strategies that are focused on the delivery of key business goals. Facilitate formal “classroom” training, on-the-job training, and provide on-going development of training through seminars and individual counseling. Act as liaison on consumer direct lending concerns with Retail Delivery Management and the Credit Risk department. Identify, investigate, and respond to requests for information from senior management or the Credit Risk department regarding loan action, policy, and loan discrepancies. Organize and prepare monthly and quarterly direct lending business review and underwriting and funding performance reports for senior management as needed. Make presentations on consumer loan quality and business development findings and recommend action plans for improvements as necessary. Collaborate with the Vice President of Consumer Lending and the Credit Risk Manager to identify research, validate, implement, and evaluate opportunities to enhance our programs for both loan growth and safety & soundness. Responsible for: All Accounting duties within the department. Maintaining the Business Continuity Plan. Validating, testing, and implementing system and loan product enhancements. Serving as the acting manager when other lending business-line managers are unavailable. Interacting with Internal Audit staff to control loan action and compliance to policies and state/federal regulations. Organizing, planning, and implementing promotional campaigns related to consumer loan growth as approved by senior management. Collaborating with Retail Delivery, Member Service Call Center, and Training teams to ensure branch and call center staff are knowledgeable in consumer loan products and processes. Working directly with the Consumer Loan Business Analyst to evaluate reports and identify trends in the direct consumer lending applications and portfolio. Collaborate with the Lending Management team and Marketing department to identify, research, and implement new products, program guidelines, new products, and consumer loan promotions. Perform other assignments and duties as required. Develop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.   PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills are required to train and evaluate staff, develop relationships with internal and external business partners, prepare and present reports, and to perform constructive follow-up on member concerns and loan inquiries. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, adding machine, personal computer, facsimile machine, and telephone. Exceptional analytical skills and the ability to apply sound judgment while rendering decisions in a time-sensitive, production-driven environment is required. Core supervisory and leadership skills are required. A thorough understanding of consumer credit underwriting is required. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Management group and all levels of staff including the Internal Audit department, Credit Manager, and Board of Directors. EXTERNAL: Members and peers in financial institutions, dealerships, and vendors. QUALIFICATIONS: EDUCATION: Bachelor's Degree in related field or equivalent work experience. EXPERIENCE: A minimum of seven years of progressively responsible consumer lending experience within a financial institution and two years supervisory experience. KNOWLEDGE/SKILLS: Demonstrated leadership, analytical, and decision-making abilities. High level of customer service. Proven management skills. In-depth knowledge of federal and statutory requirements, as well as Golden 1 policies and procedures. Exceptional interpersonal and group dynamic skills.   PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Ability to travel for business, as needed to develop relationships, attend off-site meetings or events, and other credit union business as necessary. Unusually long work hours may be required to accomplish tasks.   LICENSES/CERTIFICATIONS: None #LI-Hybrid THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 01/01/2025

Salary : $122,900 - $125,000