Manager - Treasury Management and Wires Operations

TITLE: MANAGER - TREASURY MANAGEMENT AND WIRE OPERATIONSSTATUS: EXEMPTREPORT TO: DIRECTOR OF PAYMENT OPERATIONSDEPARTMENT: PAYMENT OPERATIONS JOB CODE: 11798 PAY RANGE: $122,900.00 - $132,000.00 ANNUALLY   GENERAL DESCRIPTION: The Treasury Management and Wire Operations Manager will oversee the implementation and operation of a full range of treasury management solutions, including ACH origination, wire transfer initiation, positive pay services, remote deposit services, account analysis, and sweep accounts. This role requires a proactive leader with extensive knowledge of treasury management solutions, operational efficiency, and regulatory compliance. The ideal candidate will ensure that Golden 1 Credit Union’s members receive the highest level of service and support, with a focus on accuracy, timeliness, and innovation. There are four objectives as a leader at Golden 1 Credit Union: Elevate to a High-Performing Team – Manage, develop, coach talent. Own the Risk – Own the risk of the processes within role mandate. Execute Flawless and Efficient Processes – Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communication. Cultivate Peer Relationships TASKS, DUTIES, FUNCTIONS: Leadership & Strategy: Lead, inspire, and develop the Treasury Management Implementation and Wire Processing Operations Teams, focusing on skill development, coaching, and mentoring to drive exceptional performance. Build a positive, engaging work environment that aligns with Golden 1's mission, vision, and values. Ownership for the success of the Treasury Management Implementation and Wire Processing Teams, ensuring operations are carried out efficiently, accurately, and in compliance with all relevant regulations and internal policies. Strategic Planning & Support: Collaborate closely with the Director of Payment Operations, to develop and implement new programs, products, and services. Provide periodic updates on the Treasury Management Implementation and Wire Processing Operations Team’s performance and make recommendations for continuous improvement. Lead efforts to align department goals with overall credit union strategy and objectives, prioritizing projects, managing resources effectively, and fostering cross-functional collaboration. Member Experience & Problem Resolution: Seek out resolution of escalated member concerns related to Treasury Management Implementation and Wire Processing Operations Teams and General Ledgers activities. Identify root causes, implement solutions, and ensure swift resolution to maintain high levels of member satisfaction. Regulatory Compliance & Risk Management: Own the risk of the processes within role mandate. Ensure the department’s compliance with state and federal laws, including Bank Secrecy Act, anti-money laundering regulations, and other relevant requirements. Proactively monitor internal controls and policies to safeguard the credit union's assets. Lead risk assessments and implement control activities that mitigate risks in line with Golden 1's risk appetite. Coaching, Mentorship & Performance Management: Provide regular coaching, training, and development opportunities to supervisors and staff, ensuring they are equipped to excel in their roles. Foster a culture of continuous improvement through leadership, feedback, and performance management. Oversee the recruitment, development, and retention of high-performing supervisors and staff, conducting performance evaluations and managing personnel matters, including staffing projections and budgetary considerations. Foster strong communication and collaboration with department supervisors and staff to facilitate information exchange. Project Management & Process Improvement: Lead and manage all projects related to Treasury Management Implementation and Wire Processing, ensuring timely execution and alignment with strategic objectives. Engage in the research and analysis necessary to implement new products and services. Continuously assess operational workflows and recommend enhancements to improve efficiency and service delivery. Drive innovation and process improvements across the Treasury Management Implementation and Wire Processing Operations Teams. Vendor & Relationship Management: Manage and maintain strong relationships with key vendors (e.g., Fiserv, The Clearing House, Federal Reserve) by monitoring service level agreements, negotiating contracts, and ensuring high-quality service delivery. Develop and sustain a professional network with vendors and other credit union leaders to stay abreast of industry trends and opportunities for growth. Budgeting & Financial Oversight: Prepare and manage the annual budget for the Treasury Management Implementation and Wire Processing Operations Teams, tracking variances and ensuring financial performance aligns with established goals. Provide detailed reporting and analysis of financial outcomes to senior management Policy & Procedure Development: Create, review, and update department policies related to Treasury Management Implementation and Wire Processing Operations Teams functions. Ensure procedures are well-documented and that staff are trained to follow them effectively. Regulatory Knowledge & Risk Assessment: Develop a deep understanding of the pertinent regulatory requirements for Treasury Management Implementation and Wire Processing Operations Teams, staying current with industry standards, and ensuring that all operations adhere to compliance guidelines. Lead the creation of risk assessments for Treasury Management Implementation and Wire Processing Operations Teams to manage operational risk effectively. Proactively monitor compliance with regulations from the Federal Reserve Bank, correspondent banks, the National Automated Clearing House (NACHA), and internal auditing standards. This includes adherence to key regulations such as NACHA rules, Regulation E, Regulation D, Regulation CC, Regulation J, and guidelines from government agencies like the IRS and Franchise Tax Board. Lead initiatives to ensure that all Treasury Management Implementation and Wire Processing Operations Teams and General Ledger balancing activities meet established compliance standards, while providing training and resources to staff to enhance their understanding and adherence to these regulations. Operational Monitoring & Reporting: Continuously monitor the performance of the ACH Operations Department, ensuring all operational metrics are met, and service levels are maintained. Communicate performance issues to Senior Management promptly and ensure timely resolution of operational concerns. Subject Matter Expertise for Treasury Management Product Suite and Wire Processing: Serve as the subject matter expert Treasury Management Product Suite and Wire Processing within the credit union, maintaining a deep understanding of NACHA processing rules and regulations. Partner closely with the compliance team to ensure all Treasury Management services and wire processing activities are compliant with regulatory standards, proactively identifying and addressing any potential compliance issues. Enterprise-Level Initiatives: Participate in and lead enterprise-level initiatives that align with the credit union's strategic goals. Collaborate with cross-functional teams to drive projects aimed at enhancing operational efficiencies, improving member experiences, and integrating new technologies. Ensure that all initiatives are effectively communicated to stakeholders and that progress is monitored and reported. Other Duties: Perform additional duties as assigned, always maintaining focus on leadership, continuous improvement, and driving the success of Golden 1's Payment Operations. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Strong oral and written communication skills required to train and staff, implement, as approved; procedural recommendations, negotiate vendor contracts and perform other related tasks. Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine and telephone. Ability to work as part of a team. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff and management EXTERNAL: Members, vendors, Federal Reserve Bank, suppliers, and government agencies. QUALIFICATIONS: EDUCATION: Bachelor’s degree in a related field or equivalent work experience is preferred. Relevant certifications, such as Certified Payments Professional or NACHA certification, are highly desirable. EXPERIENCE:  5-7 years of experience in payment operations, specifically with treasury management solutions, including ACH origination, wire transfers, positive pay, remote deposit, account analysis, and sweep accounts and wire processing within a credit union or bank setting. 5 years’ experience in leading and managing teams, with a focus on performance coaching and development. KNOWLEDGE / SKILLS: Strong attention to detail and accuracy in handling financial transactions. Excellent communication and interpersonal skills to foster collaboration across departments and with external partners. Ability to multitask and manage time efficiently in a fast-paced environment. Demonstrated ability to work well in a team-oriented environment. Strong analytical and problem-solving skills, with the ability to assess operational performance and implement improvements effectively. Excellent oral, written, and interpersonal communication skills. Familiarity with payment processing systems, General Ledger systems, and related technologies. In-depth knowledge of ACH processing rules, NACHA regulations, and compliance with federal laws related to bank secrecy and anti-money laundering. Proficient computer skills and software experience. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. LICENSES / CERTIFICATIONS: THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES. REV. 2/4/2025

Salary : $122,900 - $132,000