Payment Operations - Wire Operations Specialist

JOB TITLE: Wire Operations Specialist DEPARTMENT: Payment Operations STATUS: Non-Exempt JOB CODE:  1770 PAY SCALE:$22.75 – 25.00 Hourly   GENERAL DESCRIPTION: Complete the processing of incoming and outgoing wire activity within strict deadlines.  Support branch staff with wire entry and member inquiries and issues related to wire transfer activity.  Monitor wire queues to ensure that all deadlines are met, and perform fraud and elder abuse reviews of wire activity.  Distribute wire transfer reports daily and prepare statistical reports as needed by management. TASKS, DUTIES, FUNCTIONS: Assist in monitoring compliance for established internal audit policies and procedures. Ensure member inquiries and issues are researched and addressed timely and accurately. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Follow multiple steps to verify all wiring instructions and confirm funds availability per procedures.  Review wires for elder abuse, fraudulent scams (such as sweet heart scams, Title company instruction hacking scams, time-share scams…etc.) and any other suspicious activities. Communicate with front line representative and/or the member to clarify wire purpose and that due diligence on the beneficiary was performed Work closely with Financial Investigations and file reports of any suspicious activity to the fraud monitoring system Consult with the department Supervisor and above and/or Financial Investigations on additional research on suspicious activity before the wire is release Research and respond to escalated member/other department and branch inquiries related to wire transfers.  Report member complaints per Credit Union policies and procedures.    Process and balance incoming and outgoing wire activity. Ensure all critical deadlines are met. Prepare journal entries as needed.  Prepare and maintain department statistics and reports. Assist supervisor with periodic system user audits requiring manager approvals.  Maintain a thorough understanding of the Federal Regulations that govern Wire Transfer transactions including, but not limited to, Reg J, Reg E Dodd Frank, bank secrecy and anti-money laundering laws appropriate to the position. Monitor FHLB funds and complete drawdown requests as applicable Process all Golden 1 business wires as applicable Other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone.  ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Management and staff in Service Operations, Financial Investigations, Branches, Branch Experience, Accounting/Finance, Internal Audit, IT, and Members of other departments within the Credit Union.   EXTERNAL: Members, vendors, external auditors and other businesses and financial institutions. QUALIFICATIONS: EDUCATION: Associate of Arts degree in Business or Accounting/Finance is desired.  Equivalent work experience may be substituted for College degree. EXPERIENCE:Three years in a financial institution preferably with wire transfer processing experience.  Experience in fraud detection is desired.  Senior/lead experience is a plus. KNOWLEDGE/SKILLS: Leadership & interpersonal skills, strong communication skills, both verbal and written, good knowledge of Word/Excel, strong data entry skills, independent work methods, ten key and numerical skills. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range.  A device to enhance hearing will be provided if needed. Ability to lift 15 lbs. as may be required.   Occasional movements throughout the department and headquarters daily to interact with staff, accomplish tasks, etc. Minimal local and statewide travel by car or public conveyance to attend meetings, seminars, conferences, training classes, etc. Overtime may be required to support branch staff or to complete assigned tasks. Hand-eye coordination required to read and enter wire transfer transactions and to balance daily wire activity. LICENSES/CERTIFICATIONS:  None REV. 6/5/2023

Salary : $23 - $25