Business Analyst - Payment Operations

JOB TITLE : Business Analyst - Payment Operations

DEPARTMENT : Operation Services

STATUS : Exempt

JOB CODE : 4309

PAY SCALE : $68,640.00 - $70,000.00 Annually

GENERAL DESCRIPTION

This position performs analysis with respect to the design, development, and implementation of assigned projects including, but not limited to, new products, current product, & system / report enhancements in the Payments Servings division (ACH, Checking, Wires, and Item Processing). Responsible for validating assigned projects for quality assurance and product / service implementation. Provide updates on projects and validation processes on a periodic basis and informs management of any possible negative impact to projects / services as they arise. Primarily responsible for understanding the functional aspects of the credit union's payments systems. Provides support for the respective business areas with regards to researching system features and configurations that will enhance their processes and workflows within the systems. Helps bridge the gaps between the business areas and the technical support team through knowledge of the systems to meet the business needs. Works closely with the Applications Analysts and IT-Programming to ensure system changes and updates are implemented appropriately.

TASKS, DUTIES, FUNCTIONS

1.Assist with defining the project objectives and scope of projects. Develop a timeline in order to meet project and compliance needs. Participate in other project teams and special projects, perform system testing and enhancement / upgrade validation and, and act as liaison for the department, as assigned.

2.Implement and test project plans as follows :

a)Validate systems and provide testing scripts for the Fiserv Host System and all online applications and any other third party applications / software involved in the project.

b)Provide written updates to management on progress and problem situations.

c)Identify member related and / or system integrity issues and ensure they are escalated to the proper level for immediate resolution. In the case of a member impact, ensure timely communication to management to ensure proper notifications can be disseminated throughout the company.

3.Consults with subject matter experts within the business areas to determine system changes based on business needs. May make recommendations to address specific business rules or workflow improvements.

4.Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.

5.Document current system settings and manage a library of testing scripts, test results, and implementation dates and procedures. Coordinate with business areas and Applications Analysts to schedule system changes in accordance with credit union change control policies and resource availability.

6.Develop working relationships internally with business leaders, peers, project managers and externally with peers and vendors to accomplish credit union strategic goals.

7.Review upcoming features and enhancements provided by vendors and analyze any impacts.

8.Act as liaison with the business areas, applicable IT teams, and vendors to identify upcoming changes and potential impacts to other systems. Coordinate with the Applications Analysts, Programmers, and Project Managers to address changes needed on any third-party interfacing systems.

9.Develop and implement Enterprise-Wide procedures for processes affecting multiple business areas.

10.Upon completion of project / validation, assist with training as necessary with all levels of staff and management.

11.Assist other Operations departments, and various levels of management as needed.

12.Perform any other duties or special requests assigned.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS

1.Hand-eye coordination required for reading, posting and settling numerous complex general ledger accounts and or account related issues.

2.Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment including an adding machine, personal computer, facsimile, copy machines and telephone.

3.Effective oral and written communication skills required to train, make general ledger entries, prepare reports, constructively follow up on member inquiries and perform other related tasks.

4.Makes sound decisions in the absence of detailed instructions.

5.Plans and organizes work with little or no assistance and requires minimal supervision

ORGANIZATIONAL CONTACTS & RELATIONSHIPS

1.INTERNAL : Branch and departmental management and staff, IT technical teams and Internal Auditors.

2.EXTERNAL : Members, vendors and other industry associates.

QUALIFICATIONS

1.EDUCATION : Successful completion of High School curriculum is required; Two year Associate of Arts degree preferred or equivalent work experience.

2.EXPERIENCE : Three years or more experience in the analysis and development of Operations products and services, including systems.

3.KNOWLEDGE / SKILLS :

• Strong knowledge of the job functions related to Operations products and services.
• Strong analytical and problem-solving skills. Ability to use logical reasoning when interpreting facts.
• Ability to make independent, objective observations, examinations, evaluations and recommendations.
• Strong oral and written communication skills.
• Strong time management and organizational skills. Ability to be flexible, multi-task and manage changing priorities.
• Ability to meet project and validation deadlines.
• Strong personal computer skills (Word, Excel, PowerPoint, MS Project). Working knowledge of Microsoft Project.
• Independent work methods.
• Accurate and timely data entry and ten key input needed.
• Experience with Fiserv Data Safe and associated systems preferred.

PHYSICAL REQUIREMENTS

1.On occasion, ability to endure extended periods of data entry along with combined sitting and mobility throughout the workday.

2.Lifting - daily work and data bindings weighing up to 30 pounds without assistance. Replace paper in printer without assistance.

3.Ability to work with large volume reports.

4.Normal corrected vision range.

5.Normal corrected hearing range. A telephone device to enhance hearing will be provided if needed.

6.Occasionally required to change work hours including working on weekends to accomplish tasks.

7.Occasionally required to work long hours to accomplish tasks.

LICENSES / CERTIFICATIONS

None

LI-Hybrid

THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.

REV. 11.26.2024

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Salary : $68,640 - $70,000