What are the responsibilities and job description for the Mission Bay Branch - Member Service Specialist III (Full-Time/Part-Time) position at Golden 1?
Mission Bay Branch - Member Service Specialist III (Full-Time / Part-Time)
1560 3rd St, San Francisco, CA 94158, USA Req #5642
JOB TITLE : Member Service Specialist III
DEPARTMENT : Branch Channel Delivery
STATUS : Non-Exempt
JOB CODE : 2401
PAY SCALE : $24.00 - $24.00 Hourly
GENERAL DESCRIPTION :
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
TASKS, DUTIES, FUNCTIONS :
- Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
- Provides Golden 1 services to members, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
- Assesses members' needs while processing transactions.
- Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
- Identifies and reports fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
- Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
- May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
- Activates alarm.
- Verifies signature cards in ECM (Enterprise Content Management).
- Check acceptance approval within assigned limits.
- Ensures confidentiality of all member and credit union information.
- Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
- Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
- Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
- Mentors and advises MSSI’s and MSSII’s.
- Develops coaching and leadership skills by observation and training courses.
- Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
- Enrolls members in the different channels that Golden 1 uses : online, mobile, etc.
- Refers members' home lending / investment needs to the appropriate business partner through EnAct referrals.
- Processes consumer loan applications and completes the fulfillment of loan when appropriate.
- Approves signature cards.
- Audits loan reports and provides coaching as needed to avoid future errors.
- Provides approvals based on authorized limits as assigned by the Branch Manager.
- Notarizes member documents (certification of trust, etc.).
- Collects medallion stamp request information and sends to MSS IV or above for approval.
- Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
COMMUNICATION & INTERACTIONS :
ORGANIZATIONAL CONTACTS & RELATIONSHIPS :
QUALIFICATIONS :
KNOWLEDGE / SKILLS :
PHYSICAL REQUIREMENTS :
LICENSES / CERTIFICATIONS :
Certified Notary Public, if required for specific branch.
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Salary : $24