What are the responsibilities and job description for the Branch Manager position at Golden Bank NA?
Job Description
Job Description
Position Overview
Responsible for the overall effective management of the banking center, including business development, sales of bank products, customer service, and operational compliance. Ensures that the branch achieves its annual goals, adheres to all policies, and maintains high standards of customer satisfaction. This role requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
Job Description
Business Development :
Identifies new business opportunities and develops marketing strategies.
Generates new business by soliciting customers, businesses, community, and civic organizations.
Maintains adherence to all policies and procedures to ensure compliance.
Develops a comprehensive business plan to maximize profitability for targeted banking products.
Achieves assigned sales goals and fosters internal and external referral sources for new business acquisition.
Relationship Management :
Engages with existing and potential customers within the branch and through external solicitation efforts.
Represents the bank at community functions and organizations to market and promote bank products and services.
Develops and maintains position working relationships with other teams within bank.
Promotes an atmosphere of quality customer service behaviors among all staff members.
Directs and coordinates sales and outreach activities to expand existing customer relationships.
Operational Management :
Plans, coordinates, and monitors the overall activities and operations of a full-service banking center.
Ensure smooth functioning of day-to-day banking center operations.
Manages one or more subordinate supervisors who oversee branch employees.
Ensures staff members comply with all aspects of the Bank Secrecy Act and related regulations.
Complete required reports and conduct internal audits and maintain high compliance standards.
Team Leadership :
Provides sales, service, and product training to branch staff.
Carries out supervisory responsibilities in accordance with organizational policies, procedures, and applicable laws.
Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.
Coaches staff consistently to achieve performance results.
Supervises, trains, and develops staff to meet the strategic objectives of the bank in customer service, operational soundness, and compliance.
Manages the performance of the team and conducts performance reviews within the processes of the bank.
Qualifications :
Bachelor's degree in a relevant field or 2 years of college and equivalent work experience.
2-3 years of Branch management experience in a bank or credit union.
5 years of experience in the financial services industry.
3-5 years of related experience and / or training, including strong commercial lending or product knowledge.
Ability to read, analyze, and interpret balance sheets.
Technical Knowledge and Skills
Excellent verbal and written communication skills
Proficient in Microsoft Word & Excel
Strong knowledge of banking policies, procedures, and regulations.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Branch Manager?
Sign up to receive alerts about other jobs on the Branch Manager career path by checking the boxes next to the positions that interest you.
