Scheduling Coordinator

What you do:

• Order fulfillment for all service lines (scheduling, approximately 60% of your day)
• On-boarding/training new caregivers
• Assist with retention and incentive programs for our caregiver staff
• Communicate with our clients to receive feedback
• Provide full support to caregiver team including check-ins, reviews, performance improvement plans
• Help to coordinate, run and manage ongoing employee meet-ups, trainings and events
• Consistent use of internal tools to include scheduling, communication notes, order creation, family/employee profile updates

Competencies:

• Ability to multi-task, prioritize, and problem-solve
• Strategic Thinking: ability to influence others, work independently effectively, provide feedback and develop potential in others. High capability of rational risk-taking and decision-making
• Management skills: ability to deliver positive and negative feedback, coach and motivate our team of caregivers. HR experience a plus
• Group Development Skills: ability to facilitate groups, manage teams, resolve conflicts and solve problems for nanny employees and family clients
• Communication Skills: ability to listen to others, provide appropriate feedback, communicate professionally to develop and maintain successful work relationships. Demonstrated ability for effective report writing and presentation skills

Key Responsibilities

• Schedule and confirm patient appointments using computerized scheduling systems. Provide pre-employment, and patient onboarding instructions.
• Manage clients and caregiver appointment and blackout calendar
• Manage incoming calls, addressing patient inquiries and direct calls appropriately. Verify insurance and ensure compliance with referral requirements.
• Maintain accurate patient records and documentation in the EVV, ensuring all information is up-to-date.
• Assist with administrative tasks as needed.
• Utilize phone and EVV systems effectively to communicate with patients and other healthcare professionals. Provide back up coverage for CAREGIVER.
• Ensure compliance with HIPAA regulations regarding patient confidentiality and data protection.
• Communicate effectively with clients, caregivers, and other team members to ensure smooth scheduling and coordination of care.
• Monitor and adjust schedules as needed to accommodate changes in client requirements or caregiver availability.
• Maintain accurate records of schedules, client preferences, and caregiver qualifications.
• Work closely with the management team to address any scheduling or staffing issues that may arise.
• Provide exceptional customer service to clients and caregivers regarding scheduling inquiries and changes.
• Ensure compliance with company policies, procedures, and regulatory requirements related to scheduling and staffing.
• Coordinate schedules for interpreters to ensure optimal coverage for clients and caregivers.
• Monitor and update scheduling software to reflect accurate availability of interpreters.
• Handle last-minute changes and cancellations with professionalism and efficiency.
• Maintain records of assignments, interpreter performance, and client feedback.
• Collaborate with the recruiting team support the operational flow of services
• Cover open shifts in case of an emergency.
• Recruiting staff/aides

Qualifications:

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• Proven experience in scheduling, preferable in a healthcare or home care setting.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in computer systems and scheduling software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Understanding of HIPAA regulations and confidentiality requirements.
• Coordinate schedules for interpreters to ensure optimal coverage for clients and caregivers.
• Monitor and update scheduling software to reflect accurate availability of interpreters.
• Handle last-minute changes and cancellations with professionalism and efficiency.
• Maintain records of assignments, interpreter performance, and client feedback.
• Collaborate with the recruiting team support the operational flow of services.
• Proven experience as a Scheduler, Administrative Assistant, or in a similar role.
• Strong understanding of scheduling software and proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills, with a customer service focus.
• High level of organizational skills with the ability to multitask and prioritize effectively.
• Ability to work independently and as part of a collaborative team.
• Problem-solving skills and the ability to remain calm under pressure.

Requirements

• Previous experience in HOME HEALTH Agency setting preferred.
• Strong administrative skills, with proficiency in computer systems and software applications.
• Excellent phone etiquette and communication skills to interact effectively with patients and staff.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Ability to work collaboratively with an office team in and in person setting.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

If you are passionate about providing exceptional service in a healthcare setting and possess the necessary qualifications, we encourage you to apply for the Scheduling Coordinator position.

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• Paid time off

Medical Specialty:

• Home Health

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Harvard, MA 01451 (Required)

Ability to Relocate:

• Harvard, MA 01451: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $25