Hospice Patient Care Navigator

Golden Gate Hospice Care is seeking a compassionate, organized, and dedicated Patient Care Coordinator to serve as a vital link between patients, families, and the care team. In this role, you will ensure patients receive seamless, compassionate end-of-life care by managing care plans, facilitating communication, and coordinating services. We are looking for a professional who thrives in a fast-paced healthcare setting and is committed to delivering exceptional patient-centered support.

Key Responsibilities: Patient and Family Coordination:

• Act as the primary point of contact for patients, families, and caregivers, providing emotional support and clear communication.
• Coordinate initial patient assessments and admissions alongside the clinical team.
• Serve as a liaison between families and healthcare providers to ensure alignment in care decisions.
• Answer and direct office phone calls in accordance with the phone tree.
• Follow up biweekly with families to confirm medication and supply deliveries or as changes occur.

Care Management:

• Develop and update individualized patient care plans with the interdisciplinary team.
• Monitor patient progress and escalate care needs as necessary.
• Track nursing visits and flag any delinquent visits or missing notes.
• Schedule and coordinate care services, therapies, and equipment deliveries.
• Communicate patient and nursing updates to the Director of Nursing and Administrative Medical Director.

Administrative Duties:

• Maintain accurate, timely patient records following state regulations and company policies.
• Verify insurance coverage and obtain required authorizations for hospice services.
• Manage patient consents to ensure completeness and compliance.
• Participate in interdisciplinary team (IDT) meetings and assist administrative staff as needed.

Compliance and Education:

• Ensure adherence to California hospice care regulations and standards.
• Educate families on hospice services, end-of-life care, and available support resources.
• Provide after-hours phone/text support as necessary.

Qualifications: Required:

• High school diploma or equivalent (Bachelor's degree preferred).
• Minimum 1 year of experience in healthcare coordination, patient care, or a related field.
• Understanding of hospice care principles, medical terminology, and California healthcare regulations.
• Strong communication, organization, and interpersonal skills.

Preferred:

• Experience with Electronic Medical Records (EMR) systems.
• Spanish-speaking ability highly desirable.

Key Competencies:

• Compassion and empathy in providing patient care.
• Strong organizational and multitasking capabilities.
• Proactive problem-solving for complex patient needs.
• Team-oriented collaboration skills.
• High standards of accountability and consistency.

Join Golden Gate Hospice Care and make a lasting impact in the lives of patients and families during one of life’s most meaningful journeys.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Professional development assistance
• Retirement plan

Schedule:

• Day shift
• Monday to Friday
• On call

Work Location: In person

Salary : $17 - $20