Donation Processing Coordinator

Job Title: Donation Processing Coordinator

Department: Operations

Reports to: Faith Food Factory Warehouse Manager

FLSA Status: Hourly/Full-time

Summary: Golden Harvest Food Bank thrives on the support of our volunteers. This position leads the volunteer efforts of sorting and inspection of food donated, as directed by the Faith Food Factory Manager, in the Augusta area. This includes produce from local farmers and items from retail partners as well as packing and assembling food boxes. In addition to general warehouse responsibilities, the Donation Processing Coordinator works with all warehouse and on-site location managers to coordinate distributions, neighborhood outreach, and special events. As part of the Operations Team, all members are responsible for ensuring food safety, cleanliness, and workplace safety in compliance with Golden Harvest and Feeding America guidelines.

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Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Participates in and coordinates day-to-day activities involved with the food processing operation of donated products and salvage sorting from varied and high-volume donation streams
• Guides volunteers and other staff during food distributions as directed by the warehouse manager
• Leads all volunteers on salvage and other food and non-food sorting projects
• Communicate sorting procedures and policies to volunteers
• Provides training to volunteers on equipment usage, tools, scales, etc. as necessary
• Assigns volunteers to functioning teams to work on diverse, multiple, and simultaneous sorting lines
• Ensures food processing paperwork is completed with a focus on accuracy for inventory purposes
• Reviews and communicates recall information to volunteers
• Safely operates forklift, hand truck, manual/electric jack, pallet wrapping machine, compactors, and other tools/machines as appropriate
• Ensures contents are properly secured inside vehicles to prevent damage
• Pick, palletize, prepare, and load product safely to prevent product damage
• Maintains positive relationships with food donors and recipients
• Fully understands how to operate and safely drive assigned vehicles
• Maintains food safety standards, including temperature control
• Assists with weighing product; loading and unloading at warehouses
• Keeps work area tidy and maintains cleanliness according to AIB procedures, Feeding America guidelines, and industry regulations
• Works cooperatively with others including staff, supervisors, co-workers, and agencies
• Maintains workplace safety in all aspects of the job, particularly warehouse equipment and assigned vehicles
• Consistently represents the Food Bank in a professional manner, exhibiting excellent customer service
• Attends all meetings, workshops, and/or trainings as directed

Supervisory Responsibilities

Directly supervises and takes lead of the volunteer experience for Faith Food Factory. Carries out supervisory responsibilities in accordance with GHFB policies, procedures, and applicable laws. Responsibilities include training volunteers; planning, assigning, and directing work.

Skills & Competencies

To perform the job successfully, an individual will demonstrate teamwork, commitment, written and verbal communication and organizational skills. The Donation Processing Coordinator must take ownership, initiative, and pride in their work. This position requires a positive and solution-bases attitude, consistently displaying a clear understanding of professional behavior and customer service.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as safety rules and operating instructions
• Communicate effectively with clients, donors, coworkers, and volunteers
• Ability to work as a team and individually
• Ability to add, subtract, multiply and divide in all units of measure
• Strong work ethic, diversity, professionalism, and dependability
• Possess problem solving skills and have attention to detail
• Ability to work some evenings and/or weekends for pre-planned events
• Management and leadership skills are required

Education and/or Experience

• Must have high school diploma or GED
• Related experience and/or training; or equivalent combination of education and experience
• Forklift operation

Certificates, Licenses, Registrations

• Must have valid driver’s license (this is not a CDL required position)
• Successfully complete ServSafe Food Safety certification
• Must be able to pass background checks, MVR checks, drug screens and fit-for duty testing

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand; walk; sit; reach with hands and arms and taste or smell
• Required to climb or balance and stoop, kneel, crouch, or crawl
• Lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
• Ability to operate all vehicles, excluding commercial, safely always

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level moderate
• Usually works in a warehouse setting
• Frequently operates vehicles