Partner Agency Coordinator

Job Title: Partner Agency Coordinator

Department: Community Impact

Reports to: Partner Agency Manager

FLSA Status: Salary/Full-time

About Us & Our Mission: The mission of Golden Harvest Food Bank is to transform lives by feeding our hungry neighbors today and building a healthy, hunger-free tomorrow. We exist simply because people in our community struggle with meeting a basic human need - having enough to eat. Founded in 1982, Golden Harvest Food Bank works to create a safety net of partner agencies, programs, and direct services to meet the needs of our neighbors who struggle with hunger across our 25-county service area. With a network of over 350 partner agencies and programs, we can get nutritious meals directly into the hands of those in need within their communities.

Our Values:

• Faith: Our Christian faith motivates us to live out Jesus' teachings, feeding the hungry in our communities and uniting with people of every creed in a movement of compassion, service, and positive change.
• Health: We prioritize the well-being of each person, aiming to offer safe, nourishing food to those we serve, recognizing that healthy lives depend on healthy food, environments, and communities, as part of our efforts to break the cycle of poverty and hunger.
• Service: With kindness, openness, and joyful generosity, we address the unique needs of each individual without judgment, fostering a spirit of compassion and sensitivity. We listen to the story and needs of each person so that they know they are seen, heard and valued in a world where they may often feel invisible.
• People: Respecting the inherent worth and dignity of every person, we approach all with justice, equity, and understanding, honoring the lives, ideas, and concerns of those we serve, valuing donors' gifts, and cherishing volunteers while ensuring positive and impactful experiences in support of our cause.
• Community: Collaborating with individual community members, partner agencies, businesses, and local government, we strive to change our community through openness, cooperation, and transparency, united by our shared mission of feeding the hungry.

Reasons to work at Golden Harvest

• It's more than a job, it's a mission.
• Faith-based organization
• Competitive wages and benefits
• Paid time off & flextime
• Twenty paid holidays
• Making an enormous difference

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Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides exceptional customer service internally and externally, addressing questions, resolving issues and serves as the dedicated contact for GHFB Community Partners, businesses, government entities, schools, and civic groups
• Conducts site monitoring visits to agencies to ensure proper food storage and handling.
• Ensures compliance with all local and federal government regulations and guidelines from Feeding America and GHFB.
• Promotes good stewardship of products and maintains appropriate record-keeping practices.
• Takes a proactive and compassionate approach to accountability when partner agencies are not compliant with GHFB standards.
• Receives, investigates, and responds to agency complaints, recommending follow-up actions while providing excellent customer service internally and externally.
• Conducts on-site visits and attends partner agency food distributions to ensure compliance with Feeding America and GHFB policies and procedures.
• The coordinator also provides one-on-one support and coaching to these agencies to help them improve and enhance their food assistance programs.
• Acts as the primary liaison between the GHFB and partner agencies, ensuring effective communication with GHFB and other community organizations.
• Coordinators assist agencies in connecting with local resources, network partners, and community services to help them achieve their goals. Additionally
• Facilitates and participates in community meetings, collaborations, and forums within the network.
• Guides partner agencies through the training process for both new and existing partners to ensure they are fully engaged and effective as network members.
• Provides ongoing education and technical support to partner agencies while facilitating their onboarding.
• Collaboratively coordinates and implements annual events, including Partner Agency Onboarding, Recertification, Retail Training, and other essential events.
• Provides targeted support to agencies and assists with capacity assessment and development.
• Maintains a methodology for supporting partner agencies in their service delivery, capacity building, and scope of work for grant, retail rescue, and distribution efforts.
• Provides support to the designated partner agency network by maintaining accurate files, spreadsheets, and records for each agency.
• Works to ensure that all member files are current and comply with auditing standards

Supervisory Responsibilities

• May be responsible for the recruitment and training of community volunteers

Skills & Competencies

To perform the job successfully, an individual will demonstrate teamwork, commitment, written and verbal communication and organizational skills. The Partner Agency Coordinator must be able to meet deadlines and be results oriented, working in a fast-paced environment. Must be sensitive to diverse populations and have a strong moral compass with ability to exercise good judgment and discretion. The ideal candidate will have stellar relationship-building and coordination skills, understand demographics, and be motivated to enhance food insecurity.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• MS Office Suite, especially Word, Excel, Outlook Mail, PowerPoint
• Must be familiar with DocuSign, Signup Genius and Survey Monkey
• Exceptional customer service and interpersonal skills
• Must be professional, adaptable, flexible, and able to exhibit strong organizational, communication skills (verbal, written, and phone etiquette)
• Ability to work as a team and individually
• Strong work ethic, diversity, and professionalism
• The ability to multitask successfully in a fast-paced environment and meet deadlines
• Public Speaking
• Must have the ability to work a flexible schedule including some evenings and Saturdays
• Available to travel overnight for meetings and special events

Education and/or Experience

• Associate degree in the field of Public Administration, Human Services or related
• Related experience and/or training; or equivalent combination of education and experience
• Must have high school or GED, some college preferred
• Nonprofit experience preferred, 2 years

Certificates, Licenses, Registrations

• Must have valid driver's license
• Must obtain ServSafe certification prior to completion of probationary period

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand; walk; sit; reach with hands and arms
• Occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 30 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level moderate
• Usually works in office and warehouse setting
• Primarily works off-site with Agency Partners and within the communities of our service area