What are the responsibilities and job description for the Client Care Coordinator position at Golden Heart Health Services?
At Golden Heart Caregivers, where "Our Heart is Committed to Your Health at Home," we are a non-skilled home health agency that began our journey in Indiana in 2013. As we expand our operations to the Florida market, our mission remains the same: to provide compassionate and high-quality in-home care services, ensuring our clients receive the best possible support in their daily lives.
Job Summary: We are seeking a dedicated Client Care Coordinator to join our Clermont team. In this role, you will work collaboratively with clients, their families, and healthcare professionals to assess needs, oversee service delivery, and actively market our services to attract new clients. The ideal candidate will be compassionate, reliable, and knowledgeable about healthcare practices, with a proven track record in the home health industry.
Key Responsibilities:
- Collaborate with physicians, patients, families, and healthcare staff to ensure high-quality care. Provide training and support to staff when necessary.
- Accompany clients to doctor and hospital visits as required.
- Recruit, train, and manage caregiving staff, ensuring they meet company standards.
- Create and manage schedules for caregivers to ensure adequate coverage for 30-40 clients.
- Handle a high volume of incoming calls with professionalism and efficiency, providing exceptional customer service.
- Maintain ongoing communication with clinical supervisors, referral sources, and clients to ensure continuity of care.
- Participate in marketing efforts to attract new clients, including outreach to local healthcare providers, community events, and networking opportunities.
- Participate in on-call rotation as needed and perform other duties as assigned.
**Qualifications:**
- Previous experience as a Care Coordinator or in a similar position is preferred. - Certification as a medical assistant is a plus.
- Strong problem-solving and organizational skills.
- Ability to manage multiple projects and prioritize tasks effectively.
- Excellent interpersonal skills with a high level of compassion and empathy.
- Strong verbal and written communication skills.
- Familiarity with Electronic Medical Record (EMR) systems and insurance portals is required.
- Proficiency in Microsoft Word and Excel.
**Application Process:**
If you are passionate about making a difference in the lives of others and are ready to join a supportive and dynamic team, we encourage you to apply for the Client Care Coordinator position at Golden Heart Caregivers. We are an Equal Opportunity Employer and welcome candidates from diverse backgrounds.
Please call our office with additional questions: 352-432-3381
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- On call
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $18
