Retail Team Member for Cute Jewelry, Accessories, and Home Decor Store

Overview: Golden Hour Designs is seeking a motivated Retail Team Member to join our team on a part-time, temporary, seasonal (PTS) basis. In this role, you will be instrumental in creating an environment in which our guests and customers feel welcomed and supported in our shop while ensuring our store is meticulously maintained and safe for everyone.

About Golden Hour Designs: Golden Hour Designs is committed to creating high-quality artisan products that embody craftsmanship and creativity. Our offerings include a curated selection of unique handmade and ethically sourced goods, thoughtfully priced to provide exceptional value. Our products are widely available across the Central California local market circuit, carried in over 700 retail stores across the US, and now open to the public at our first brick and mortar location in Oak Park, Sacramento, CA.

Position: PTS Retail Team Member

Status: Part-time, temporary, seasonal (PTS); Up to 30 hours per week

Compensation: Starting at $16.50 per/hr

Working Relationship(s): The Retail Team Member will report directly to the General Manager and will work under the direct supervision of the Retail Lead while collaborating closely with the Product Specialist.

Expectations:

• Experience in any of the following:
• -->Events and/or hospitality
• -->Customer service
• -->Retail and/or sales
• A great attitude - rain or shine
• Experience using Shopify POS and Slack
• Availability to work Wednesdays - Sundays; Sundays being a requirement for the position
• Flexibility to work 8-28 hours a week based on seasonal business needs
• Flexibility to adapt to changing schedules and consumer demands.
• Commitment to maintaining high-quality standards in all tasks.
• Positive attitude and strong work ethic.
• Strong communication skills and professionalism.

Duties & Responsibilities:

Customer Service [50%]

• Greet and welcome customers in the store; Connect with guests authentically and acknowledge every customer, every time.
• Inform customers of GHD’s unique product qualities (hypoallergenic, etc.), support them with their questions about our products and services, make gentle recommendations, and assist customers with reaching and viewing products - anticipate their needs and offer your help!
• Utilize Shopify POS and the shop iPad to ring up all purchases at the register; Responsible for inputting accurate inventory at check out; Responsible for handling monetary transactions.
• Offer to bag or gift wrap all purchases.
• Report any and all security concerns and/ or theft to management immediately.
• Answer incoming phone calls and field them accordingly.

Store Stocking and Inventory [20%]

• Ensure that FOH retail area is detailed, full of product, and ready for customers at the start of every shift; Keep merchandise tidy and organized.
• Help receive incoming retail inventory, verify contents against purchase orders, and input data accurately into Shopify.
• Proactively monitor inventory and stay attentive to stock levels of evergreen products; Collaborate with the Product Specialist to request re-stocks.
• Manage inventory by updating records and notifying management of low stock levels.
• Participate in weekly, monthly, quarterly, and annual inventory counts as assigned.

Communication [15%]

• Utilize Slack to communicate and receive important information regarding GHD updates and operations
• Field and respond to common customer service questions via email within 1 business day; Liaising with General Manager and/or Operations Generalist for support as needed

Store Upkeep and Maintenance [10%]

• Keep the store looking clean and free of any safety hazards at all times. This includes but is not limited to: keeping glass clean, dusting, sweeping, mopping, taking out trash, cleaning the bathroom, keeping surfaces tidy, etc.
• Opening and closing duties as assigned.

Support [5%]

• Perform other duties as assigned by the General Manager and/or Retail Lead
• Assist with miscellaneous support tasks and special projects as assigned by the owner/management.

Requirements:

• Must be 21 years old
• High school diploma or equivalent.
• Previous experience in retail/customer service; Minimum one year demonstrated experience
• Previous experience with Shopify POS highly preferred
• Previous experience with Slack preferred
• Intermediate skill in using Google Sheets or Microsoft Excel.
• Strong attention to detail and ability to multitask.
• Effective communication skills, both verbal and written.
• High level of professionalism; able to handle difficult situations (such as change) with diplomacy and tact.
• Ability to work independently and collaboratively in a team environment.
• Ability to lift up to 50 lbs.
• Ability to pass a standard background check.

Job Location: Due to the nature of its responsibilities, this position is required to 100% on-site

Golden Hour Designs

2837 36th Street, Sacramento, CA

Benefits & Perks:

• Opportunity to join a dynamic team in a growing company
• 15% employee discount on retail products; 30% employee discount on GHD products
• 401(k) with match*
• Paid sick leave
• Regularly provided refreshments in break area
• Free jewelry for your birthday!

Equal Opportunity Employer:

Golden Hour Designs is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Job Types: Part-time, Temporary

Pay: From $16.50 per hour

Expected hours: 8 – 28 per week

Benefits:

• 401(k) matching
• Employee discount

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $17