Working Relationship(s):

Expectations:

• Experience in any of the following:
  • Events and/or hospitality
  • Customer service
  • Retail and/or sales
• A great attitude - rain or shine
• Experience using Shopify POS
• Availability to work Wednesdays - Sundays; Sundays being a requirement for the position
• Flexibility to work 8-28 hours a week based on seasonal business needs
• Flexibility to adapt to changing schedules and consumer demands.
• Commitment to maintaining high-quality standards in all tasks.
• Positive attitude and strong work ethic.
• Strong communication skills and professionalism.

Duties & Responsibilities:

• Customer Service [50%]
  • Greet and welcome customers in the store; Connect with guests authentically and acknowledge every customer, every time.
  • Inform customers of GHD’s unique product qualities (hypoallergenic, etc.), support them with their questions about our products and services, make gentle recommendations, and assist customers with reaching and viewing products - anticipate their needs and offer your help!
  • Utilize Shopify POS and the shop iPad to ring up all purchases at the register; Responsible for inputting accurate inventory at check out; Responsible for handling monetary transactions.
  • Offer to bag or gift wrap all purchases.
  • Report any and all security concerns and/ or theft to management immediately.
  • Answer incoming phone calls and field them accordingly.

• Store Stocking and Inventory [20%]
  • Ensure that FOH retail area is detailed, full of product, and ready for customers at the start of every shift; Keep merchandise tidy and organized.
  • Help receive incoming retail inventory, verify contents against purchase orders, and input data accurately into Shopify.
  • Proactively monitor inventory and stay attentive to stock levels of evergreen products; Collaborate with the Product Specialist to request re-stocks.
  • Manage inventory by updating records and notifying management of low stock levels.
  • Participate in weekly, monthly, quarterly, and annual inventory counts as assigned.

• Communication [15%]
  • Utilize Slack to communicate and receive important information regarding GHD updates and operations
  • Field and respond to common customer service questions via email within 1 business day; Liaising with General Manager and/or Operations Generalist for support as needed

• Store Upkeep and Maintenance [10%]
  • Keep the store looking clean and free of any safety hazards at all times. This includes but is not limited to: keeping glass clean, dusting, sweeping, mopping, taking out trash, cleaning the bathroom, keeping surfaces tidy, etc.
  • Opening and closing duties as assigned.

• Support [5%]
  • Perform other duties as assigned by the General Manager and/or Retail Lead
  • Assist with miscellaneous support tasks and special projects as assigned by the owner/management.

Requirements:

• Must be 21 years old
• High school diploma or equivalent.
• Previous experience in retail/customer service; Minimum one year demonstrated experience
• Previous experience with Shopify POS highly preferred
• Previous experience with Slack preferred
• Intermediate skill in using Google Sheets or Microsoft Excel.
• Strong attention to detail and ability to multitask.
• Effective communication skills, both verbal and written.
• High level of professionalism; able to handle difficult situations (such as change) with diplomacy and tact.
• Ability to work independently and collaboratively in a team environment.
• Ability to lift up to 50 lbs.
• Ability to pass a standard background check.

Job Location:

Benefits & Perks:

• Opportunity to join a dynamic team in a growing company
• 15% employee discount on retail products; 30% employee discount on GHD products
• 401(k) with match*
• Paid sick leave
• Regularly provided refreshments in break area
• Free jewelry for your birthday!

Equal Opportunity Employer: