Victim Advocate /Case Manager- Full Time

Job Summary: Provide supportive services to victims and their children, including: safety planning, individual and group counseling, resource direction and connection, legal advocacy, and community awareness/prevention.

Essential Duties:

Advocate for and empower domestic violence victims as they address their individual needs through the social service and legal justice systems.

Provide legal advocacy by accompanying victims to court, explanation of legal process, and assistance with restraining and harassment orders.

Provide crisis counseling, personalized safety planning, shelter screening, assist with crisis walk-ins and intervention services for victims of domestic violence and their families in person or by phone.

Supports domestic violence education and awareness efforts through community presentations and group facilitation.

Completes and maintains necessary documentation through established written and computer protocols.

Promote a healthy shelter living environment by ensuring that shelter guidelines and responsibilities are followed by shelter residents and that any issues are addressed immediately through proper protocol.

Respond to the needs of shelter residents by providing supplies as requested, supporting individual needs, mediating conflicts that arise, and supervising overall shelter activities.

Maintain a clean, professional appearance of facility by following protocol for accepting and storing donations, keep storage areas organized, and complete other tasks as assigned.

Maintains the confidential nature of client and business information.

Other duties:

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Responsible for responding to service needs of victims of domestic violence, assisting with program and facility needs and assisting with community education and outreach services as assigned. This includes providing non-resident and crisis intervention services for victims of domestic violence, their families and the community by answering hotline calls, assisting walk-ins, and meeting with victims one-on-one.

• Provide services that adhere to the principles of trauma-informed care.
• Adhere to agency policies, including client confidentiality.
• Maintain professional boundaries with all clients.
• Provide coverage of the 24 hour hotline, shelter, and walk in services.
• Provide direct services including crisis intervention, advocacy, life skills training, parenting support, legal and medical advocacy, information and referrals, safety planning and goal setting for victims and survivors of domestic violence.
• Provide advocacy, accompaniment, information and referrals for shelter residents with hospital, mental health services, substance abuse treatment programs, law enforcement, social services, and other helping providers.
• Develops and maintains relationships with appropriate service agencies in the community.
• Provide support and positive role modeling and structure to assist with managing group dynamics of residents and children.
• Assist with shelter intakes, orientations, and discharge of shelter residents. Complete outtakes for residents moving out of shelter.
• Communicate shelter rules and expectations to residents. Promptly address difficulties or problems that arise.
• Complete ongoing room checks for safety and hygiene in shelter.
• Read, review, and contribute to announcements on a regular basis.
• Completes and maintains necessary documentation through established written and computer protocol.

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Knowledge, Skills, and Abilities:

Knowledge of the dynamics of domestic violence.

Knowledge of professional social work interviewing principles and techniques.

Knowledge of casework principles and methods, social systems, family dynamics, group and individual behavior.

Knowledge of community resources and ways in which they may be made available to clients and residents.

Knowledge of human development; strong understanding of attitudes, behaviors and development through the lifespan.

Knowledge of and ability to utilize a computer and the required software.

Ability to understand human behavior and to relate sensitively and effectively with victims of domestic violence and their families.

Ability to assess client and/or resident crisis and ongoing social needs; specifically in the area of domestic violence, to set priorities for solutions and consider alternative plans.

Ability to be decisive and make constructive decisions, under the pressure of crises or emergencies, with appropriate knowledge and timing.

Ability to establish and maintain cooperative working relationships with a wide variety of collateral resources.

Ability to plan and organize work and to make effective use of time.

Ability to communicate effectively both orally and in writing.

Ability to establish and maintain positive working relationships with staff and the public.

Ability to work the required hours of the position.

Minimum Qualifications Required:

Bachelor’s Degree in social work or related human service field

Valid Wisconsin driver’s license.

Completion of criminal background check.

Typical physical and mental demands:

Requires sitting, standing, bending and reaching. Requires eye-hand coordination and manual dexterity sufficient to operate a computer and standard office equipment. Requires hearing within normal range and vision correctable to 20/20 to read communications, reports and computer terminals.

Must be able to analyze many variables and choose the most effective course of action for clients and/or the organization at any given point in time. Must be able to communicate and provide verbal feedback in a professional manner. Must be able to analyze causes of interpersonal conflicts and resolve complex communications issues. Must be able to resolve problems, handle conflict, and make effective decisions independently. Ability to give, receive and analyze information, formulate plans, prepare written materials, and articulate goals and action plans. Must handle novel and diverse work problems on a daily basis. Must be able to perform arithmetic calculations involving fractions, decimals and percentages.

This position description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job. The employee may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Job Type: Full-time 2pm-10pm

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Language:

• Bilingual (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Salary : $20 - $22