Operations Specialist

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands.  We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise.  We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

We are seeking a highly skilled Operations Specialist to join our growing team. The Operations Specialist will play a key role in supporting our operations by analyzing data, identifying trends, and providing insights to inform strategic decision-making. In addition, the successful candidate will assist in ensuring compliance with security regulations and managing facility security procedures. This role will also involve supporting executive team members with projects.

• Collect, analyze, and interpret data to identify trends, patterns, and opportunities for improvement.
• Develop and maintain metrics and dashboards to track key performance indicators (KPIs) and measure the effectiveness of programs and initiatives.
• Partner with leaders and stakeholders to understand business requirements and translate them into actionable insights and recommendations.
• Conduct research and benchmarking to stay informed about industry best practices and emerging trends in operations.
• Support the implementation of systems and tools, including system upgrades, enhancements, and integrations.
• Identify process inefficiencies and areas for automation, collaborating with cross-functional teams to streamline processes and workflows.
• Provide support for projects and initiatives, including data analysis, documentation, and project management as needed.
• Conduct ROI analysis of various projects and programs, helping to identify opportunities for cost savings and efficiency improvements.
• Assist with competitive research and analysis to benchmark practices and performance against industry peers.
• Develop and maintain performance metrics and dashboards, providing insights to leadership and stakeholders.
• Serve as the Assistant Facility Security Officer (AFSO), assisting with the implementation and maintenance of facility security procedures in compliance with applicable regulations.
• Support security clearance processes, including personnel security clearances and visitor access control.
• Assist with security education and training programs for employees to promote awareness of security policies and procedures.
• Collaborate with internal and external stakeholders, including security personnel and government agencies, to ensure compliance with security requirements and regulations.
• Assist executive team members with projects, including data analysis, presentations, and strategic planning initiatives.

• Support development and maintenance of portfolio planning documents and deliverables associated with achieving program opportunities relating to cost, schedule, and quality

• Support development and management of portfolio risk and opportunity register including identification, documentation, and implementation of mitigation/achievement plans

• Support portfolio administration including, but not limited to, accounting for volume of work, preparation of invoice documentation, administration of management dashboards, and documentation of program management discussions and decisions.

• Other duties as assigned.

• Bachelor's degree in Business Administration, Information Systems, or related field.
• 2 years of experience in business analysis or related role, with experience in Executive Administration and Facility Security Management.
• Strong analytical skills with the ability to collect, analyze, and interpret complex data sets.
• Proficiency in data visualization tools (e.g., Tableau, Power BI) and relevant platforms.
• Excellent communication skills with the ability to effectively convey information to stakeholders.
• Proven ability to collaborate and build relationships with cross-functional teams and stakeholders at all levels of the organization.
• Detail-oriented with strong organizational and project management skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Knowledge of relevant policies, procedures, and regulatory requirements preferred.
• Experience with facility security procedures and regulations preferred.

• Federal Human Resources consulting or operational experience

• Experience in Government and/or private sector contract management