What are the responsibilities and job description for the D/R Assistant Casino Shift Manager position at Golden Nugget Atlantic City?
Overview
D/R Asst Casino Shift Mgr
The D/R Asst Casino Shift Mgr is responsible for supervising the Dealers in an assigned section of the casino floor. This role is also responsible for providing a pleasant gaming experience to guests while exhibiting a high level of professionalism. This position will also dual rate up to a assistant casino shift manager position as needed.
Responsibilities
Casino Games Supervisor
If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email: GNACHRInfo@gnacm.com
D/R Asst Casino Shift Mgr
The D/R Asst Casino Shift Mgr is responsible for supervising the Dealers in an assigned section of the casino floor. This role is also responsible for providing a pleasant gaming experience to guests while exhibiting a high level of professionalism. This position will also dual rate up to a assistant casino shift manager position as needed.
Responsibilities
Casino Games Supervisor
- Directly supervises the operation and conduct of their assigned area/tables in compliance with gaming regulations and department policies and procedures
- Settles disputes which might arise at gaming tables, notifies Asst. Games Shift Manager or above when necessary
- Accountable for the development and performance of dealers, including the issuance of annual performance evaluations
- Responsible for rewarding dealers with commendations and making recommendations for Employee Recognition programs
- Ensures a high level of service is consistently provided
- Ensures a professional, cohesive and positive work environment is provided
- Oversees the operation and supervision of all table games
- Ensures compliance with gaming regulations and department policies and procedures
- Settles disputes which may arise at gaming table
- Establishes performance expectations and holds staff and themselves accountable to ensure objectives are attained
- Accountable for the development and performance of games personnel and including the issuance of annual performance evaluations
- Responsible for rewarding supervisors and dealers with commendations and making recommendations for Employee Recognition programs.
- Responsible for providing on the job training, including service enhancement techniques.
- Responsible for assigning and/or reassigning the appropriate games personnel to the their assigned area/tables
- Responsible for enforcing company policies with the authority to issue appropriate discipline up to and including written disciplinary action notices
- Ensures compliance with DGE regulations, company policies & procedures and internal controls.
- Demonstrates consistent and sound decision making ability, including complex and challenging situations involving guests and/or employees.
- Ensures a high level of service is consistently provided by all gaming personnel
- Ensures a cohesive and positive work environment is provided
- Performs any other related duties as assigned
- Must have a strong knowledge of games and casino rules, procedures and regulation.
- Minimum of 5 years of experience in a minimum of two (2) games (preferably Craps as one of the games) and knowledge of all games.
- Experience as a dual rated Shift Manager is preferred but not compulsory.
- Strong Supervisory skills and must possess demonstrated leadership ability among peers.
- Benefit options available
- Paid Time Off
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email: GNACHRInfo@gnacm.com