What are the responsibilities and job description for the Food Server - Lillie's Asian Cuisine position at Golden Nugget Atlantic City?
Overview
Server
A Server’s primary responsibility is to ensure exceptional dining experiences for guests. You will be the face of the restaurant, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.
Responsibilities
If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email: GNACHRInfo@gnacm.com
Server
A Server’s primary responsibility is to ensure exceptional dining experiences for guests. You will be the face of the restaurant, interacting directly with customers to take orders, provide menu recommendations, and deliver food and beverages promptly and accurately. A friendly and professional demeanor, attention to detail, and ability to multitask will contribute to the overall success of the establishment.
Responsibilities
- Greet guests and welcome them in a friendly manner
- Take drink orders and follow policy regarding service of alcohol
- Communicate specials or promotions and make recommendations based on guests' preferences and dietary restrictions
- Has total familiarity with the food menu, wine list and other beverages in the dining room including: cocktails and their garnishes, beer, wine and soft drinks
- Take accurate food and beverage orders from guests and enter them into the POS system
- Coordinate with the kitchen staff to ensure all orders are prepared and delivered on time and together
- Serve food and beverages promptly and efficiently, ensuring accuracy and good presentation, and timed so the entire table is served within a reasonable time frame
- Check on guests during their meals to ensure satisfaction and address requests/concerns
- Refill drinks and clear plates as needed during guest’s dining experience
- Provide attentive and personalized service, anticipating guests' needs
- Handle guest complaints or concerns professionally and bring issues to management
- Collaborate with fellow servers, hosts, and kitchen staff to ensure smooth service
- Present checks to guests and handle payment transactions accurately and quickly
- Completes all set-up, opening/and or closing duties to the letter according to dining room side work charts.
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
- One year of restaurant or customer service is preferred
- Excellent communication and interpersonal skills
- Positive attitude, enjoyment of hospitality industry
- Ability to work in a fast-paced environment while maintaining composure
- Strong multitasking and time management abilities
- Attention to detail, ensuring accurate order-taking and payment processing
- Basic math skills for handling payments and calculating tips
- Previous money handling and computerized cash register experience preferred
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Physical stamina to stand, walk, and carry trays for extended periods
- Must be able to obtain Casino Employee Registration License (CER) upon hire
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email: GNACHRInfo@gnacm.com
