Table Games Manager

Job purpose

Under the direction of the Director of Table Games, the incumbent is responsible for overall management of all casino Table Games for a particular shift.

Duties and responsibilities

• Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
• Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
• Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
• Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
• Attain maximum product revenue by communicating to the Casino Operations Manager with reference to product mixture, positioning, pricing, as well as the evaluation of new product.
• Recruit, select, train, coach, counsel, recognize, and retain Table Game Supervisors who constantly perform actions and behaviors that reinforce excellence in business operations and guest service.
• Evaluate current business conditions, special events, weather, etc. and staff accordingly.
• Create a work environment that is safe, professional, friendly, and conducive to a high level of morale, productivity, and performance.
• Handle casino guests’ needs, complaints and disputes related to table games and the overall property in a timely, professional manner.
• Distribute cards, dice and tiles, and gaming pits.
• Visually inspect all casino equipment and follow procedures for notification, repair, and replacement.
• Ensure the protection of customers’ rewards and credit lines.
• Maintain confidentiality of all Golden Nugget proprietary information including business processes, customer lists, marketing plans and any other confidential information
• Create and ensure a fun-filled, entertaining, and exciting environment.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale.
• Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff.
• Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
• Promote positive public/employee relations at all times.
• Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employees, department, and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• Bachelor’s degree is preferred.

• Ability to obtain a gaming license.
• Ten (10) years table game experience strongly preferred.
• Two (2) years in a Table Games Supervisor role is preferred.
• Experience in Table Games for multiple games including blackjack, baccarat, and carnival games is required.
• Demonstrated successful performance in a guest service role.
• Must be knowledgeable in all primary casino games and most secondary games.
• Must have solid decision-making, organization, and interpersonal skills.
• Excellent verbal communication skills are required.
• Ability to read and understand all Golden Nugget policies and procedures and an ability to complete standard forms and reports is required.
• The ability to thrive in a fast-paced multi-tasking, hands-on environment.
• Ability to establish and maintain a positive and professional working relationship with all individuals.
• Ability to work flexible schedules, including nights, weekends and holidays is required.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.

Benefits

• Medical (HSA available with High Deductible Health Plans)
• Dental
• Vision
• Life, AD&D (including voluntary options for employee, spouse, and/or children)
• Short-term Disability
• Long-term Disability
• 401k with match