What are the responsibilities and job description for the Front Desk Agent position at Golden Nugget Hotels & Casinos?
Overview :
Front Desk Agent / DR Supervisor
A Front Desk Agent is responsible for welcoming and providing friendly service to guests of the Golden Nugget hotel and casino. This position will also dual rate up to a supervisor position as needed.
Responsibilities :
- Responsible for verifying reservation information, registering guests, and securing payment for hotel guests upon arrival.
- Responsible for orientating guests to hotel, providing general information, and responding to guest inquiries as requested.
- Maintains $1500 cash bank ensuring accurate processing of cashier transactions and daily deposits.
- Responsible for posting of guest charges to established hotel accounts.
- Responsible for cashiering functions to include but not limited to cash and credit card settlements.
- Responsible for the sales and redemption of hotel gift certificates.
- Processes new card accounts, produces cards, and distributes brochures to registered hotel guests only.
- Has access to the system player rating to input hotel reservations. This position does not have the ability to modify player ratings or make a comp decision based on a player rating.
- Explains the player rating system and card benefits to hotel guests.
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
- Performs any other duties as assigned.
Qualifications :
Associates degree preferred
Previous work experience as a front desk agent, reservations or hotel cashiering experience preferred
Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time.
What we offer you :
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email : GNACHRInfo@gnacm.com
