What are the responsibilities and job description for the Reservation Agent position at Golden Nugget Hotels & Casinos?
Overview :
Coordinate all reservations activity on the property.
Responsibilities :
Handle all incoming and outgoing reservation request from Casino Host and 3rd party booking sites in a prompt, courteous and efficient manner.
Assist with group sales reservation.
Maintain a record of all corporate, special rates, and preferred company rates.
Keep accurate reservation control, to insure maximum room occupancy and highest possible room rates.
Answer all inbound call to the property while routing them to the correct department.
Assure the safety and security of guest and employees.
Other duties as assigned.
Qualifications :
Ability to work flexible schedules, including nights, weekends and holidays is required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement and enthusiasm, while being able to project a professional appearance and demeanor.
Excellent interpersonal, organizational and communication skills.
Display strong work ethic and team work.
Completion of high school or equivalent.
One year experience in a high volume hotel as a desk clerk or reservationist.
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