What are the responsibilities and job description for the Front Desk Agent position at Golden Nugget Lake Charles?
Company Description
Golden Nugget Lake Charles offers 1,100 luxury hotel rooms and suites, including exclusive Villa Suites in the new Rush Tower. The resort features extensive amenities such as an 18-hole championship golf course, spa, retail shopping, and several dining options like Saltgrass Steak House and Vic & Anthony’s Steakhouse. Guests can enjoy live music, an innovative casino floor with 75 table games, and the H2O Pool Bar complex featuring a waterslide, lazy river, and concerts. For the most up-to-date information, visit our website and social media pages.
Role Description
This is a full-time, on-site role located in Lake Charles, LA for a Front Desk Agent. The Front Desk Agent will be responsible for greeting guests, managing check-ins and check-outs, answering phone calls, assisting with reservations, and providing excellent customer service. Additional tasks include handling guest inquiries, maintaining a clean and organized front desk area, and coordinating with other departments to ensure guest satisfaction.
Qualifications
- Strong Phone Etiquette and Receptionist Duties skills
- Exceptional Customer Service skills
- Proficiency in handling Reservations
- Excellent Communication skills
- Ability to work flexible hours, including nights, weekends, and holidays
- Knowledge of the hospitality industry is a plus
- High school diploma or equivalent; additional education or certifications in hospitality management is beneficial
