What are the responsibilities and job description for the Hostperson - Claim Jumper position at Golden Nugget Las Vegas?
Overview
Greet guests with warm hospitality and ensure smooth operation and high level of service from all restaurant employees. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
Responsibilities
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Greet guests with warm hospitality and ensure smooth operation and high level of service from all restaurant employees. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity).
Responsibilities
- Attend pre-shift meetings.
- Maintain uniform appearance according to established guidelines.
- Display friendly hospitality while greeting and seating guests in a timely and professional manner.
- Seat guests according to ADA guidelines.
- Present guests with clean menus.
- Seat all stations equitably, assuring equal distribution of parties.
- Circulate stations, ensuring that guests are receiving proper service and that all employees are in their stations and doing their jobs.
- Check to ensure that tables are properly set, side stations are kept clean and ensure that all side work is being completed properly.
- Know locations of all Golden Nugget outlets and what services are available to the guests.
- Be familiar with menu items and daily specials.
- Keep reception area neat and clean.
- Collect and inspect all menus. Discard old and worn menus and replace them with new menus.
- Answer phone according to established procedures.
- Take guest reservations according to established procedures.
- Assist manager on duty in ensuring that break schedules are adhered to and there is proper coverage on the floor.
- Ensure smooth transition at shift change and remain on duty until relief is present.
- Handle initial guest complaints. Inform manager on duty of any compliments or complaints.
- Present needs of the department to the manager on duty.
- Assist with maintaining a neat, clean and safe working environment.
- Know and understand all comp and coupon policies and keep comp record in order.
- Handle lost and found items according to established procedures.
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Must have good people skills and a well-groomed appearance. Must read, write, speak and understand English. Must be able to perform basic math (addition, subtraction, multiplication and division).
- 1 year previous experience in a high-volume restaurant.
- Minimum age requirement is 21.
