Shift Supervisor-Player Services

Overview

SUMMARY:

To supervise representatives in all areas of Player Services. Assisting the Player Services manager in management situations.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise representatives and assist in areas of front-line cashiering, enrolling members into the Player’s Club, major money vaults and remote situations.
• Assist in training of new representatives in all areas and handling all customer problems, special requests and credit extensions.
• Assist with scheduling of representatives in all areas.
• Performing large company bank deposits and researching accounting historical information.
• Performs the duties of a representative during low staffing periods, performs and decision making duties in the absence of the manager.
• Perform other duties and responsibilities as required.
  
  

Supervisory Responsibilities

Player Services Representatives.

Qualifications

Qualifications

Two (2) years cashier experience, knowledge in all areas of player services/cage, Title 31, computer experience and dependability, accounting/mathematical transactions, typing, computer operation and advanced adding machine speed.

Minimum age requirement is 21

EDUCATION And/or EXPERIENCE

GED High School Diploma

Mathematical Skills

Basic math skills.

Language Skills

Must be able to speak and understand English.

Physical Demands

• Constant hearing and listening to customer requests, working rapidly to cover many locations at the same time, walking up to 1000 ft. to remote areas, speaking in clear authoritative mannerisms, written and verbal communications, directing others, reaching and transporting of storage documents, planning, making decisions and reading.
• Frequently remembering details, observing and attention to details, eye/hand coordination, manual dexterity, fingering, concentrating amid distractions, working at various tempos.
• Occasional: Lifting, pushing, pulling coin/chip racks and bagged coin up to 20 lbs
  
  

Work Environment

• Professional appearance and demeanor
• Prefer 2 years supervisory skills required
• Minimum age requirement is 21
• Exceptional customer relations skills, detail oriented, leadership, time management and organizational skills a must
• Excellent analytical, problem solving, administrative, multi-tasking, cash handling organization and prioritization skills
• Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
• Ability to work efficiently, independently and cohesively, consistently producing quality results
• Computer literate in Microsoft Windows applications required (Outlook/Excel/Word)
• Some smoke smell and other odors
• Working with others/alone amid a noisy,climate controlled environment
  
  

What We Offer You

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities
  
  

Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Pay Range

USD $17.00 - USD $19.00 /Hr.