What are the responsibilities and job description for the CALL CENTER SUPERVISOR position at Golden Nugget?
Overview :
Call Center Supervisor-Hotel Reservations
It is the responsibility of the Call Center Supervisor to oversee the activities of a team of inbound phone representatives supporting all Reservation functions, to ensure guests receive a standard of superior service at the Golden Nugget Hotel & Casino.
Responsibilities :
- Facilitates employee development through direct interaction, communicating goals, setting expectations, giving performance feedback, motivating, coaching, and leading employees to reach new levels of skills, knowledge, techniques and attitude.
- Continually assesses agent productivity and call activity to fully ensure maximum performance and support department service standards.
- Meet performance measurements through out productivity enhancements and cost control.
- Ensures quality delivery of the Reservations products by monitoring and providing feedback to employees.
Qualifications :
Minimum 2 years previous supervisory or management experience in a hotel environment.
Previous customer service experience required in the hospitality industry.
Intermediate computer skills required, i.e. Web Browsing, Email, Typing
MS Outlook, Excel and Word
What we offer you :
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
