What are the responsibilities and job description for the Casino Floor Supervisor/Assistant Casino Floor Manager position at Golden Nugget?
Overview:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
2 years table games experience required.
What we offer you:
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Posted Salary Range: USD $28.50 - USD $29.50 /Hr.
The Casino Floor Supervisor is responsible for the successful operation of the Table Game area, assuring game protection and that guests have a favorable gaming experience. Supervise a section of the casino floor of typically one to eight table games. Responsible for supervising dealer’s in assigned section. Works with and accepts general guidance and direction from the Team Lead, Casino Shift Manager, and/or the Casino Manager on duty. This position must also exhibit a high level of professional and personalized guest service that embodies the Company’s brand standard and core values (K.E.E.P. – Kindness, Engagement, Empathy and Positivity).
Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Continually monitor activity on all table games in assigned section; ensure that game integrity is upheld.
- Maintain a thorough understanding of the rules and procedures for each game offered in assigned section.
- Maintain a thorough understanding of all Dealer and Casino Floor Supervisor SOPs.
- Maintain a detailed knowledge of upcoming casino events.
- Monitor and continually train table games dealers; communicate with managers when progressive discipline is needed.
- Greet and interact with guests in a professional, welcoming and attentive manner.
- Ensure all laws, regulations, MICS and company/departmental policies are followed in assigned section.
- Ensure all paperwork, close slips, chip inventory is accurate before signing and turning into Internal Audit.
- Work professionally with other departments including Security, Surveillance, Human Resources and Finance/Cage in order to efficiently and properly complete day to day tasks.
- Identify advantage play and cheating techniques in a timely fashion in order to preserve the integrity of our games.
- Rate players accurately including time played, average bet and win/loss.
- Track table inventory; ensure chips are accounted for.
- Continually communicate pertinent gaming and employee information to the Casino Shift Manager.
- Issue / Redeem markers to credit customers per MICS and SOPs.
- Maintain proper bankrolls on all games in assigned section through utilization of fill and credit processes.
- Use good judgment when evaluating unique circumstances; make fair and appropriate decisions consistent with departmental policies, internal controls and gaming regulations.
- Accurate and efficient completion of day-to-day reports and special projects that may be assigned.
- Work varied shifts, including weekends and holidays.
- Perform other reasonable duties and responsibilities as requested.
- Maintain equipment in the assigned section; ensure that all items are in working order.
- Learn as many games as possible to stay updated and skilled.
SUPERVISORY RESPONSIBILITIES:
Table Games Dealers
Qualifications:
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Ability to effectively supervise employees including necessary training and coaching with evidence of developing exceptionally motivated teams.
- Must be able to effectively communicate with excellent interpersonal skills.
- Able to effectively communicate in English, in both written and oral forms.
- Computer literate in Bally Table View and CMP.
- Basic mathematical skills required.
- Identify different denominations of gaming chips and currency and to count and stack chips and currency.
- Print and write legibly.
- Maintain confidentiality.
- Work as a team.
- Effective communication skills.
- Appropriate professional appearance and demeanor.
- Must be available for various shifts including early morning, late nights, weekends, holidays, and long hours.
- Team Player with a guest first attitude.
- Minimum age of 21 years old.
- PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
EDUCATION and/or EXPERIENCE:
2 years table games experience required.
Thorough knowledge of the following table games: Craps, Roulette, Baccarat and Blackjack.
What we offer you:
- Multiple benefit plans to suit your needs
- Paid Time Off
- 401K
- Opportunities for advancement
- Positive and respectful work environment where diversity is valued
- Generous employee discounts on dining, retail, amusements, and hotels
- Community volunteer opportunities
Disclaimer: The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
Salary : $29 - $30
