What are the responsibilities and job description for the NAVIGATOR- CHART HOUSE position at Golden Nugget?
Overview :
Navigator - Restaurant
A Navigator is the first point of contact for guests and is responsible for presenting exceptional customer service to ensure the guests first impression of the restaurant is a positive one.
Responsibilities :
- Greet guests in a professional, pleasant and helpful manner and directs them to their seats promptly and present them with menus
- Responds to guest inquiries and requests in a timely manner
- Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests
- Handle guest complaints or issues professionally or bring them to the manager when necessary
- Take to-go orders over the phone and in person
- Responsible for a point-of-sale register and accepting credit cards, cash, comps or in payment of food and beverage charges
- Engage with guests to ensure they're happy with food and service
- Refill drinks and clear plates as needed during guests dining experience.
- Monitors restaurant activity to determine seating / dining flow.
- Performs opening and closing duties as directed by supervisor or manager
- Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures
- Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service
- Performs any other duties as assigned
Qualifications :
1 year of restaurant experience preferred
Organizational skills
Exceptional interpersonal and communication skills
Positive attitude
Work well in a team environment
Ability to multitask
Availability on weekdays, weekends, nights, mornings, and holidays
Must be able to read and write in English and handle math calculations
What we offer you :
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Disclaimer : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
If you require alternative methods throughout the application process, contact Golden Nugget Human Resources at 609-441-8474 or via email : GNACHRInfo@gnacm.com
