IT Manager

Golden Oak Lending is seeking a highly experienced and innovative IT Manager to lead and manage our technology initiatives and infrastructure. This role requires a strategic leader who can ensure the seamless operation of our IT environment, align technology strategies with business goals, and act as a change agent to drive the adoption of new technologies and process improvements in a rapidly evolving industry. The ideal candidate will have extensive experience in enterprise IT management and a proven track record of delivering secure, efficient, and scalable IT solutions.

Key Responsibilities:

• Strategic IT Leadership:
• Develop and implement the company’s IT strategy, aligning with business objectives and ensuring compliance with industry standards.
• Act as a change agent to promote the adoption of new technologies and process improvements, ensuring seamless integration with business operations.
• Lead the IT team, fostering a culture of innovation, accountability, and excellence.
• Office 365 Administration:
• Manage and optimize Microsoft Office 365 services, including Exchange Online, SharePoint, Teams, and related tools.
• Ensure secure and efficient collaboration across all business units using Office 365 applications.
• Azure Hybrid Environment:
• Oversee the management of the Azure hybrid cloud environment, including resource optimization, scalability, and disaster recovery planning.
• Endpoint Management:
• Lead the implementation and administration of Microsoft Intune for endpoint management, ensuring secure and efficient device lifecycle management.
• Define and enforce endpoint security policies across the organization.
• IT Hardware and Infrastructure Management:
• Oversee the design, deployment, and maintenance of IT hardware infrastructure, including:
• Switching, routing, and network optimization.
• Wireless access points ensuring seamless connectivity and coverage.
• Firewalls and other security appliances for robust network security.
• Manage vendor relationships and negotiate contracts for hardware and IT services.
• Help Desk Management:
• Oversee the Help Desk team, ensuring timely and effective resolution of IT issues and delivery of exceptional user support.
• Develop and implement help desk policies and procedures to improve service delivery and user satisfaction.
• Operational Excellence:
• Ensure high availability and performance of IT systems, with proactive monitoring and rapid incident response.
• Develop and manage the IT budget, tracking expenses and optimizing resource allocation.

• Compliance and Security:
• Implement best practices for IT security and compliance with regulatory requirements.
• Conduct periodic audits and risk assessments, addressing vulnerabilities effectively.

Qualifications:

• Experience:
• Minimum of 10 years of progressive IT leadership experience, preferably in the mortgage or financial services industry.
• Proven expertise with Microsoft Office 365, Azure hybrid environments, and Microsoft Intune Endpoint Manager.
• Strong hands-on experience with IT hardware infrastructure, including switching, wireless access points, and firewalls.
• Demonstrated ability to lead help desk operations and drive process improvements.
• Technical Skills:
• Deep knowledge of Microsoft technologies, cloud architectures, and IT security best practices.
• Familiarity with modern networking principles and tools.
• Experience with system integration, disaster recovery, and business continuity planning.
• Change Management:
• Proven experience in driving organizational change through the adoption of new technologies and process improvements.
• Strong ability to engage stakeholders, communicate benefits, and overcome resistance to change.
• Leadership:
• Strong team management and leadership skills, with the ability to mentor and develop talent.
• Excellent communication and interpersonal skills for cross-departmental collaboration.
• Education & Certifications:
• Bachelor’s degree in Information Technology, Computer Science, or a related field (Master’s preferred).

Job Type: Full-time

Pay: $105,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• St. Louis, MO 63146 (Required)

Ability to Relocate:

• St. Louis, MO 63146: Relocate before starting work (Required)

Work Location: In person

Salary : $105,000 - $120,000