Special Accounts Representative

Our Special Accounts team creates and delivers the right solutions by partnering with our members to resolve delinquent account issues.

We are searching for an individual with the following abilities:

· Action oriented and focused on producing good outcomes.

· Takes initiative, adjusts quickly to change, has a positive attitude, and take responsibility for results.

· A top performer known for meeting goals successfully.

· Can provide great member service even when handling challenging situations by offering our members alternative solutions.

· Ability to grasp information quickly and not get overwhelmed when needing to move quickly from one topic to another.

· Excellent time management skills, strong self-motivator.

· Attention to detail and ability to multi task.

· Unafraid to deliver tough messages when necessary.

· Steps up to conflicts, seeing them as opportunities.

· Can push self and others to move forward on a goal.

Member Focus

· Resolve employee and escalated member inquiries and issues.

· Ability to research, analyze, and understand member financial hardship issues.

Communication Skills

· Must have strong interpersonal skills, ability to work with members, the public and individuals at all levels of the organization in a positive, collaborative manner.

· Excellent communication, listening and written skills.

· Can establish and maintain effective relationships with members while gaining their trust and respect.

Bilingual preferred

Computer Skills

· Fluency in Microsoft Office tools

· Experience with multiple browsers and tabs

Primary Responsibilities include:

· Controlling delinquent loan accounts.

· Collect delinquent loan payments with outbound calls and email communication.

· Recover collateral

· Respond to inbound inquiries from both members and team members

· Be receptive and responsive to feedback and coaching.'
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Work Remotely

• No

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Data entry: 1 year (Preferred)

Work Location: In person